The Elder Scrolls Online

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Urgent - can't log into account need access code

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RubyKnight
RubyKnight
✭✭
I can't log into my account in game - it requests a code that has not been sent.
When I attempt to log into my account login on the main page to access my membership information/ billing, it does not recognise my login and does not send me an email to redo my password. My account may be compromised.
Need some urgent advice.
Edited by ZOS_Icy on 18 August 2023 13:40
  • Childeric
    Childeric
    ✭✭✭
    I have the exact same issue and can't login on the website account management either.
  • Estin
    Estin
    ✭✭✭✭✭
    I'm having the same issue too. I try logging into the client and it tells me to enter an access code being sent to my email, though nothing ever comes. I then tried to log into the website directly and all it does is refresh the page. I'm on PC/NA if that means anything.
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    To consolidate all feedback into one place, we are going to close this thread down, so that the discussion may continue here.

    Thank you for your understanding.
    Staff Post
This discussion has been closed.