The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Is this supposed to happen?
wilykcat
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I accidentally canceled my yearly subscription for ESO yesterday when changing my account settings and then my cat decided to help.
When I tried to renew it, it's charging me full price and having me to re enter my whole payment method too.
With other online games when a yearly or monthly subscription has been canceled before the pay is due, and, if I change my mind and renew it then I don't get charged. I'm not sure about ESO though.
Can I get some assistance please?
When I tried to renew it, it's charging me full price and having me to re enter my whole payment method too.
With other online games when a yearly or monthly subscription has been canceled before the pay is due, and, if I change my mind and renew it then I don't get charged. I'm not sure about ESO though.
Can I get some assistance please?
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fizl101✭✭✭✭✭
✭✭Have you raised a ticket? If you put your ticket number someone can check it is in progress etcSoupy twist0 -
ZOS_Billadmin@wilykcat
As mentioned above, you can open a ticket with customer support and post the ticket number here.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1