Crown store down?

Kirawolfe · March 2023

Hi, it's my friend's birthday today and I was going to gift him a few crown items (not crates, because that's still bugged) however I'm getting 'This is not the page you seek' 404 error when I select PC. For poops and giggles I tried XBox and got a Server error...?

Is the crown store kaput atm?

Kirawolfe · March 2023

Sorry 'Service unavailable: HTTP Error 503. The service is unavailable." error when I tried the XBox link.

Mithgil · March 2023

Seems like you need to put in a service ticket?

From what I can tell gifting should work from within the Crown Store in-game on PC (PC/NA here).

Kirawolfe · March 2023

Sorry, should have been more specific - the part of the website where you buy crowns was down.

It's still showing 404 page error for PC for me.

Is anyone else having this issue?

Grizzbeorn · March 2023

Kirawolfe wrote: »

the part of the website where you buy crowns was down.

It's still showing 404 page error for PC for me.

Is anyone else having this issue?

It's working for me.

TaSheen · March 2023

Yeah, just checked - working fine for me.

Kirawolfe · March 2023

Oh this is fascinating.

Chrome and Firebox both - This is not the page you seek 404 error when I go to buy crowns and select PC.

This is before and after entering account info.

Glad to hear this isn't widespread... I'm just confused, because I can get to other areas of the site without issue.

TaSheen · March 2023

Really odd. Chrome worked for me first time. Now if only crowns were on sale.... *SIGH*

Kirawolfe · March 2023

TaSheen wrote: »

Really odd. Chrome worked for me first time. Now if only crowns were on sale.... *SIGH*

Yes, please! XD

Further testing - I remoted into my work computer, so different ISP, aaaaand still getting the 404.

Chrome and Edge, whether I'm logged into my ESO account or not... this is so weird.

Just checking to see if anyone else with Fios on the east coast is having this issue?

TaSheen · March 2023

Wow. That's really really "lost in space". Yeah, at this point it sounds like it might be an ISP routing issue.

BlueRaven · March 2023

I ran into the same issue. But I was able to access it through the "store" link. Just scroll to the bottom. (This may be PC/Mac only.)

Kirawolfe · March 2023

BlueRaven wrote: »

I ran into the same issue. But I was able to access it through the "store" link. Just scroll to the bottom. (This may be PC/Mac only.)

The store link - can you expand on that? Can't seem to find it.

TaSheen · March 2023

I think Blue means the "store" link in the header of the forum:

https://account.elderscrollsonline.com/en-us/store/

@ZOS_Kevin - some help here?

BlueRaven · March 2023

Kirawolfe wrote: »

BlueRaven wrote: »

I ran into the same issue. But I was able to access it through the "store" link. Just scroll to the bottom. (This may be PC/Mac only.)

The store link - can you expand on that? Can't seem to find it.

TaSheen wrote: »

I think Blue means the "store" link in the header of the forum:

https://account.elderscrollsonline.com/en-us/store/

@ZOS_Kevin - some help here?

What @TaSheen said.

Sorry, I should have been clearer.

Sarannah · March 2023

Not buying crowns at the moment, but just checked and I get the same error. Go to the top bar -> buy crowns -> click "21000" -> select my platform "pc" -> And then I get the same 404 error "This page is not the one you seek".

First the issues with account summary, and now an error on the crown buy page. They are losing lots of money like this.

Tandor · March 2023

I have just tested it with both Chrome and Edge and also get the message that the page is not the one I seek. Using the workaround with the forum link does work.

TaSheen · March 2023

Did any of you try logging into your account and then selecting the Store link from there?

Lauranae · March 2023

I have no issue with account or Forum and store link today. I did not check yesterday though

ZOS_Icy · March 2023

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding.

Kirawolfe · March 2023

I still can't buy crowns... this is hilarious. They do not want my money.

vailjohn_ESO · March 2023

Kirawolfe wrote: »

Is anyone else having this issue?

I tried and got the same result as you, but as others said, it does appear like using the "store" link to buy them is working. I don't actually want to buy crowns right now so I didn't complete the transaction, but it appears like I would've been able to.

Once you click on the "Store", just scroll down to the bottom (to the "Items and Services" section) to get to the Crowns. I hope that works for you!

Kirawolfe · March 2023

vailjohn_ESO wrote: »

Kirawolfe wrote: »

Is anyone else having this issue?

I tried and got the same result as you, but as others said, it does appear like using the "store" link to buy them is working. I don't actually want to buy crowns right now so I didn't complete the transaction, but it appears like I would've been able to.

Once you click on the "Store", just scroll down to the bottom (to the "Items and Services" section) to get to the Crowns. I hope that works for you!

Thanks - a friend pointed this out as well. I'm just boggling as to what would cause this, and also why this hasn't been given more attention since I'm not the only one experiencing it.

Thank you

ZOS_Icy · March 2023

Greetings, as we've removed a few non-constructive comments that were discussing moderator action(s), please remember that while it’s all right to disagree or even debate with each other, provoking conflict, baiting, inciting, mocking, etc. is never acceptable in the official The Elder Scrolls Online community.

Discussing Disciplinary Actions: If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums. If you have questions or concerns about an in-game disciplinary action, please contact https://help.elderscrollsonline.com/ to ask about a suspension or ban, and any other support-related feedback. We cannot assist with in-game violations on the forums.

If there may be any questions in regards to the rules, please feel free to review them here.

Thank you for your understanding.

Kirawolfe · March 2023

I'm still having this issue, as are others.

I find it odd that this hasn't been resolved yet, as I'm sure some folks (who are experiencing it) will go to buy crowns and won't be able to?

ZOS_Bill · March 2023

@Kirawolfe

If you've not done so yet, please go ahead and open a ticket with customer support.

Kirawolfe · March 2023

ZOS_Bill wrote: »

@Kirawolfe

If you've not done so yet, please go ahead and open a ticket with customer support.

Appreciated - I hadn't done this because I don't see any categories that covers this particular issue. It happens outside of the game, of course, and it happens whether I'm logged into the account or not.

It appears to be an issue with the website, for some people. Is there a category you'd recommend for that?

Thanks!

ZOS_Bill · March 2023

@Kirawolfe

We recommend to place your ticket under the "Billing" category.

Kirawolfe · March 2023

ZOS_Bill wrote: »

@Kirawolfe

We recommend to place your ticket under the "Billing" category.

Thank you, Bill, for getting back to me. I'll do that now.

Kirawolfe · March 2023

And actually it's now working - different, but working!

Thanks all!

ZOS_Bill · March 2023

Thanks for the quick update!

Since the store page is now working, we will now close this thread from further comments.