I do not know the original email address to my account.

jamesbohlingnub18_ESO · March 2023

I changed routers and when I tried to log into the ACCOUNT it says to go to the original email addresss for the code. I do not know which one that is. I tried logging into the GAME after changing routers and it says go to original email address and get the code. I thought my email address was updated to one I use now? After starting the launcher I can log into game with the userid and password only breifly to see the settings tab. If I choose the play button for a character to load and start the game it stops and gives an error code. BUT according to recovery information I should go to the launcher to log into the game and click on settings and then account to see my email address. When I go to settings and account it says that account settings are currently unavailable. All 3 Account recovery options will not work for me. How do I get the email address changed to one that i can access to use a code when a new device is detected?

jamesbohlingnub18_ESO · March 2023

I can not open the account or the game to create a ticket, SO HOW can I get access support for help?

jamesbohlingnub18_ESO · March 2023

For some reason the game opens up now when I use my userid and password. It should allow me to update the email address or see the current email address to see if I can get a code from the original email address. I do not know how to open the original email address to be able to get a code due to a new device being detected. I sent a bug report from in-game trying to update and fix the account. So, I am waiting for a bug report response from support now. I am entering comments if I think there might be a way to have both the account and the game accesssible and mainly to update the email address to be able to get codes in the future.

Amottica · March 2023

@ZOS_Kevin @ZOS_Bill should be able to help. However, you will have to wait until tomorrow at the least since they are likely sleeping right now.

In the meantime, I suggest going through your emails since you will likely be able to find the right one before they get to work tomorrow.

Good luck

ZOS_Kevin · March 2023

We'll pass this thread on to customer service and see how they can assist. For any follow up, we'll reach out via DM. Thanks for the tag @Amottica. Appreciate it.

ZOS_DaryaK · March 2023

You can submit a ticket for account recovery without logging into the support site. This is a direct link to the path: https://help.bethesda.net/#en/home/product/1/category1/860

Submitting a ticket this way will ensure the team has what they need to find the correct account while keeping your account data secure.

edit: it's been so long since I've posted, I'd forgotten how to link!