Can't get to account page so how can I renew ESO Plus?

DeathStalker · January 2023

I have posted in 2 other threads ( linked below ) about my problem. Today my ESO Plus runs out. I am having tons of issues reaching my account summary page as noted in my posts in the links below. A quick summary would be after claiming the new prime gaming bonus my account loads to account linking page no matter what I do. If I can't reliably get to account summary page how can I renew my ESO plus? Yes, I have tried to clear my browser cache and delete broswer history.

https://forums.elderscrollsonline.com/en/discussion/626007/official-discussion-thread-get-special-in-game-collectibles-with-prime-gaming#latest

https://forums.elderscrollsonline.com/en/discussion/626029/eso-account-login-page-is-not-working#latest

Livvy · January 2023

Just wanted to say I am experiencing the exact same issue.

Really frustrating.

FeedbackOnly · January 2023

Try a different internet browser

Livvy · January 2023

FeedbackOnly wrote: »

Try a different internet browser

Appreciate the suggestion.

Unfortunately that does not make any difference for me.

FeedbackOnly · January 2023

Livvy wrote: »

FeedbackOnly wrote: »

Try a different internet browser

Appreciate the suggestion.

Unfortunately that does not make any difference for me.

Try a community manager

@ZOS_Kevin

Treeshka · January 2023

Same happened to me. Just log out and log in again. But as soon as you click somewhere on the page, you can not go back there without logging out and logging back in.

FeedbackOnly · January 2023

Make sure to put a support ticket in if nothing happens directly message a community manager of your choice

If you're unable to put a support ticket in directly manage a community manager of your choice

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom or Kevin above

Soraka · January 2023

Wow I hope that gets fixed for y'all that's gotta be so frustrating.

ADarklore · February 2023

You can click the "manage membership" link.

The other day I was able to keep clicking the "Account Summary" header and it finally brought me to the summary screen. I tried that a few minutes ago and I can't get it to work today. It just keeps reverting to "linked accounts". No matter WHAT BROWSER you use, I just tried three different ones, and they all have 'linked accounts' as the main landing and 'Summary' no longer loads.

Cheveyo · February 2023

ADarklore wrote: »

You can click the "manage membership" link.

The other day I was able to keep clicking the "Account Summary" header and it finally brought me to the summary screen. I tried that a few minutes ago and I can't get it to work today. It just keeps reverting to "linked accounts". No matter WHAT BROWSER you use, I just tried three different ones, and they all have 'linked accounts' as the main landing and 'Summary' no longer loads.

I don't even get a link to account summary. It's not even an option for me anymore.

DeathStalker · February 2023

I've begged and begged for help with this. I've quoted @ZOS_Kevin hoping for a response and tagged @ZOS_GinaBruno . I don't know or understand what else to do to get a response or help with this problem but it sure is frustrating.

FeedbackOnly · February 2023

I truly hope this has resolved itself for everyone if not try Bethesda support. You can indirectly open s ticket with them.

Also directly send a message for help to person of choosing.

ADarklore · February 2023

FeedbackOnly wrote: »

I truly hope this has resolved itself for everyone if not try Bethesda support. You can indirectly open s ticket with them.

Also directly send a message for help to person of choosing.

This seems to be fixed... I just signed in an it went directly to the Account Summary page.

DeathStalker · February 2023

FeedbackOnly wrote: »

I truly hope this has resolved itself for everyone if not try Bethesda support. You can indirectly open s ticket with them.

Also directly send a message for help to person of choosing.

Still broken for me I am sad to say.

ZOS_Icy · February 2023

Greetings,

With there already being a thread opened on this subject here, we're going to go ahead and close this one down.

Thank you for understanding.