I sympathise. It's similar to the "try restarting your router" response, which is really frustrating, like it's not the first thing I would do. Support, admins, and mods do not know what the poster has already tried (or not tried), and would exhaust known sources of troubleshooting before escalating an issue.When I see that article linked in response to some lag issue i feel trolled by mods and also a little insulted.
We all knows that the game run on a 2012 Server that can't cope with it so please have some respect for us.
Sometime it's just better to stay silent.
Many thanks.