Maintenance for the week of September 22:
• NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
We will be performing maintenance for patch 11.2.1 on the PTS on Monday at 8:00AM EDT (12:00 UTC).

Do You Feel Your Feedback as an ESO Customer is Valued?

  • Dagobertfuk
    Dagobertfuk
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    There never was any value
  • MetallicMonk
    MetallicMonk
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    Na they don't play or test their own game outside of a spreadsheet or parse dummy. I'm almost impressed by how far they miss the point, do changes nobody asked for, or completely ignore changes that need to be made to classes/content.

    Truly it's like they've made a list of changes everybody doesn't like and are going down the list implementing them all, while simultaneously having a list of good changes, classes that need help and content that needs rebalancing or bugs that need fixed, and avoiding all of these things at all costs.
    Edited by MetallicMonk on 25 July 2022 21:01
  • Aiphaton
    Aiphaton
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    I dont think its valued, in my oppinion critiscm is relucantly accepted. If you are to direct you usually get snipped or cut by the moderator.
    Also i kinda feel they dont play their own game and cater more to Rpler which do not even play certain content.
    Also kinda dislike the fact that they make the gamer easier each patch.

    Since few patches no class identity or different gear for the races/classes.
    Miss the good old times.
  • Pevey
    Pevey
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    jaws343 wrote: »
    Not implementing or agreeing with feedback doesn't mean it isn't listened to or valued.
    The point being, not all feedback is equal, and not all feedback is valuable.

    True, but when the overwhelming majority of your customers give you feedback that they don't like something, you ignore that at your own peril.
    Riptide wrote: »
    Well, I’m going to wait til, it goes live and if it is still a soup sandwich I’m going to crack my knuckles and spend some time on the various review sites. I mean why bother here, right?

    Yes, I am now in week 3 or 4 (lost count) of my cold turkey sobriety from this game, and the withdrawal is gone. I've entered the stage where I can sit back, relax, and enjoy the show.

    This patch is about lowering damage across the floor. Everything else is a smokescreen. The buzzword is accessible. But the patch makes things less accessible. When this goes live and average players feel the difference and figure out what happened, there will be drama.

  • tyran404_ESO
    tyran404_ESO
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    Nope. This is basically ESO's version of SWG's NGE so they'll ignore it and apologize about it in a couple years when their numbers tank.
    ▬▬▬▬▬▬▬▬▬▬ஜ۩۞۩ஜ▬▬▬▬▬▬▬▬▬▬
    DAMN THIS COMMENT IS FANCY!
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  • UntilValhalla13
    UntilValhalla13
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    It just feels like the player base is the frantic scientist in apocalyptic movies trying to get people to listen to what's about to destroy everything.

    I've suffered through all of the past years of horrible changes, but never have I felt like any of those will kill the game. It's always like, we'll adapt. This? This feels different. This feels bad. I don't even want to play the game right now.

    As an endgame console player, I really only need the last few newer trifectas. If they're going to be literally impossible due to these changes, there's no reason for me to bother anymore.

    I'm tired of refiguring out builds and setups to adjust to the polarizing changes every other update. Just leave the game alone and fix what's wrong with it. I just... don't care anymore...
  • Mazio
    Mazio
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    Sallymen wrote: »
    and now "Everything has a price"

    I'm glad it wasn't just me that noticed how condescending that came across.
    Update 35- No Fun Allowed
  • Toxic_Hemlock
    Toxic_Hemlock
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    I didn't see the ROFLMAO option in your poll as I can only assume you were joking with the question.
  • cheesefome
    cheesefome
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    Ha! No.
  • Styxius
    Styxius
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    Sad to admit this but I've now cancelled my ESO sub for the first time ever (Been going 6 years) Hope they understand.) :/ Change needs to happen within ZOS or this trend will continue from others.
  • PrincessOfThieves
    PrincessOfThieves
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    No. This update is a mistake, and it feels like they're making the game less fun on purpose. No one asked for these "adjustments", and they fail to achieve the stated goals (making content more accessible).
  • pklemming
    pklemming
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    Nope. Fed back issues previously on PTS to see them go live(on more than one occasion). Then needing fixing with a hot patch on Live.

    AwA, lots of us said what the outcome would be, they didn't listen

    Now this. We don't want any of the changes. I am not sure how much more clearly the community can express this and YOU ARE STILL GOING AHEAD WITH THEM.

    Do not push any of this live, reinstate class reps. Consult with them as to how changes should be implemented.

    Change is fine if it is well thought out and reasoned. You have an extremely unhappy playerbase, that is literally voting with their wallet because you don't listen to them. How many more people do you want to lose?
  • Auldwulfe
    Auldwulfe
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    I have seen people state that ZOS doesn't care if people leave, because there are always new players to come pay in.
    I know I am one of those.... I just started in January, and not sure if I plan on renewing.... I game for fun, and if there's no fun, then I go look for a game with fun in it. I also am paying for 3 subscriptions, mine, my stepmother's and my Fiance's --- so yeah, they might end up losing 3 out of this mess.

    However, they also might want to consider that some of the people that they have angered here, especially ones where they snipped off parts of posts are venting their anger on a LOT of OTHER forums.... places where people go to find games.

    I came to Tamriel, via Arena, and have also played Daggerfall, Battlespire, Redguard, Morrowind, and Oblivion..... with all expansions, and am currently STILL playing Daggerfall, albeit the Unity version.

    I didn't have a system that could handle Skyrim, and by the time I got that, I came here.... I did this out of love for Tamriel, and wanting to share it, but was already getting warned away in other groups about the constant changes that came with every single patch, or update.

    I was hoping that the people that kept trying to warn me away were exaggerating .....
    So, right now, as I always do, I cancelled right after my subscription, as I hate having "surprise" withdrawals from my account ..... I plan them out .... but whether or not I renew when these run out is entirely going to be based on whether I am having fun, or not.

    There are a LOT of other games out there, and Daggerfall can still fill my Tamriel itch.....

    And the more people talking about how bad things are, then the less the new wallets coming to check it out...... it may not hurt them today, but it will build up in the loss of content creators, and something my job is always harping on NPR ... or Net Promotor Response, or in simple wording, Word of Mouth.
    People that like something talk about it.... as do people that hate something... they cancel each other out...... the rest, if unhappy, just don't talk unless asked, and then it's usually negative ... if asked.

    That loss of NPR will destroy ANY company, eventually.......

    Auldwulfe
  • CleymenZero
    CleymenZero
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    It has to sink in at some point....

    They put the burden of proof on the players to show them their changes are bad but it's not our job to go into the numbers and show you how it is.

    They want hard data to look at but if you don't have the data, making small incremental changes would be better than sweeping combat changes.

    The message from the players is clear, we don't want to go in that direction. If ZOS doesn't want to listen, we're not saying "we're quitting the game", they're saying "get the hell out".

    I guess it's good riddance. Nobody can complain if there's no one relevant that's playing.
  • renne
    renne
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    I'm a console player, of course not.
  • MashmalloMan
    MashmalloMan
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    I relish the day where poll's stop adding other. :p

    But yeah.. the fact that that they're already going back on half their decisions shows how they should value their customer's feedback way more than they do - but as Rich makes clear, the playerbase just likes to whine. The changes should of never even touched the PTS.

    ZOS continues to make half-baked decisions and developement towards the game as a whole.
    • Remember year of performance improvements?
    • Remember Companions having romance plots, improvements to their customization, anything at all really? Years later, still leveling Rapport..
    • Remember the class rep system designed to make our voices heard, to bring class identity back to the game?
    • Remember the year of class identity improvements?
    • Remember when they adjusted sets and skills to be hybridized with the intention of the following patches being focused on Classes, Passives and Weapon lines to ensure choices meant something?
    • Remember when they stated they would slow down on sweeping combat overhauls a patch ago?
    • Remember when they stated the intent of combining weapon and spell stats related to crit and damage, as well as buffs, in their effort to hybridize and simplify the game, yet a patch later, thats left unfinished and we're met with a completely new combat system overhaul?

    Still waiting on things players really care about.
    • BG maps
    • Cyro updates.
    • BG Mode selection.
    • BG Weekend Events.
    • Customizable BG Maps via Housing System.
    • Server improvements.
    • Class identity.
    • More weapons.
    • More guilds.
    • More combat skills.
    • Spellcrafting.
    • New Classes.
    • Updates to core systems like Thieving and the Justice System.

    But hey, 3 years and counting, we've got Digging, AI and a Card Game alongside a 10th combat overhaul. YAY. :) That is EXACTLY what players asked for.

    /s
    Edited by MashmalloMan on 26 July 2022 03:00
    @MashmalloMan - PC NA

    PC Beta - 2400+ CP
  • BlackKnight556
    BlackKnight556
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    To quote someone on youtube: Let's be real. All this is, is ZOS (and specifically that dude being defensive about all this on twitter) saying " Okay we admit that what we wanted to do to the game is downright moronic, BUT you don't tell us what to do, so we're not changing everything back because we're the boss". At its most basic level that is what's going on here.
  • IZZEFlameLash
    IZZEFlameLash
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    If they did, we wouldn't be in this patch to begin with.
    Imperials, the one and true masters of all mortal races of Tamriel
  • Mr_Stach
    Mr_Stach
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    I relish the day where poll's stop adding other. :p

    But yeah.. the fact that that they're already going back on half their decisions shows how they should value their customer's feedback way more than they do - but as Rich makes clear, the playerbase just likes to whine. The changes should of never even touched the PTS.

    ZOS continues to make half-baked decisions and developement towards the game as a whole.
    • Remember year of performance improvements?
    • Remember Companions having romance plots, improvements to their customization, anything at all really? Years later, still leveling Rapport..
    • Remember the class rep system designed to make our voices heard, to bring class identity back to the game?
    • Remember the year of class identity improvements?
    • Remember when they adjusted sets and skills to be hybridized with the intention of the following patches being focused on Classes, Passives and Weapon lines to ensure choices meant something?
    • Remember when they stated they would slow down on sweeping combat overhauls a patch ago?
    • Remember when they stated the intent of combining weapon and spell stats related to crit and damage, as well as buffs, in their effort to hybridize and simplify the game, yet a patch later, thats left unfinished and we're met with a completely new combat system overhaul?

    Still waiting on things players really care about.
    • BG maps
    • Cyro updates.
    • BG Mode selection.
    • BG Weekend Events.
    • Customizable BG Maps via Housing System.
    • Server improvements.
    • Class identity.
    • More weapons.
    • More guilds.
    • More combat skills.
    • Spellcrafting.
    • New Classes.
    • Updates to core systems like Thieving and the Justice System.

    But hey, 3 years and counting, we've got Digging, AI and a Card Game alongside a 10th combat overhaul. YAY. :) That is EXACTLY what players asked for.

    /s

    glhqq4uxvmki.gif

    Altoholic, Frost Warden Sympathizer and Main

    Glacial Guardian - Main - Frost Warden Zealot
    The Frost Man Cometh - PC Frost Backup
  • Ashica
    Ashica
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    No, I don’t believe so.
    For many years they have chosen to not listen and for those exact same years have I always given them the benefit of doubt, then something broke inside me and I realised that this had become a toxic relationship.
    I can no longer justify giving my hard earned money in support of a developer who has destroyed my world.

    We the players are what make the game enjoyable and breath life into it, and at the end of the day pay to keep the devs in a job. Most of us are tired by the constant changes and lack of vision over the years and now we have the total lack of respect from ZOS.

    I’m a player who loves every aspect of the game but now I just feel empty it’s for that reason I didn’t purchase High Isle which would be the first time since the game was launched that I haven’t bought DLC/Chapter

    I stopped subbing full time last year in Nov and now only sub when I there is an event or feel like doing housing sad but true. I also started playing FFXIV and it has released me from this mess of a game.

    I was hoping that maybe things would get better but as I can see they have only gotten worse, especially with these new proposed changes and now I couldn’t care less what they have got to say anymore because they obviously don’t care about us and haven’t for a very long time.
    Edited by Ashica on 26 July 2022 08:03
    PC NA
    Naetastic - Magdk
  • master_vanargand
    master_vanargand
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    This game is like a stress test.
    I think it is the best in the world in terms of its performance.
  • MindOfTheSwarm
    MindOfTheSwarm
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    I voted other. It’s hard as people have different ideas on what they want for the game. However, when it comes to a lot of stuff that the community agrees on, I would say not really. Two steps back and one step forward. There is so much unrealised potential in this game, honestly it may be ESO’s twilight years so there may be no point anymore.
  • kind_hero
    kind_hero
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    Feedback not being considered is one thing, maybe my feedback or ideas are not inline with the line the devs have set for the game. But the lack of communication on the PTS forum, and on other specific forums, is disrespectful. The community is not appreciated. Even the lead dev has acid social media reactions towards the community, a PR flop that hasn't been addressed. Also, consistent feedback is ignored or not acknowledged for years, even on QoL features. Disappointing. (I pay a sub almost since launch)
    [PC/EU] Tamriel Hero, Stormproof, Grand Master Crafter
  • Dagobertfuk
    Dagobertfuk
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    Im sure everyone who is playing the game since release and read the title of that thread had to laugh a bit
    Edited by Dagobertfuk on 26 July 2022 12:45
  • washbern
    washbern
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    at this point should we still be talking to ZOS or should we start doing @Microsoft instead?
  • BlueRaven
    BlueRaven
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    I haven’t felt like a valued customer since they took stealth away from Bosmers.
  • pklemming
    pklemming
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    washbern wrote: »
    at this point should we still be talking to ZOS or should we start doing @Microsoft instead?

    Honestly, as a recently acquired asset by MIcrosoft, I think they would be interested in the turn this patch is taking and the number of people just leaving their new game.
  • deleted221106-002999
    deleted221106-002999
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    AwA was the last time I held onto the vanity of hope of being heard.
  • Wyrd88
    Wyrd88
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    No.

    The hope is gone. Let it die.
  • Cundu_Ertur
    Cundu_Ertur
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    BlueRaven wrote: »
    I haven’t felt like a valued customer since they took stealth away from Bosmers.

    Still scratching my head from that one myself.
    Taking stealth away from the Bosmer is like taking magic away from the Altmer, making Nords allergic to mead, or making Orcs pretty.
This discussion has been closed.