Game client crashes immediately with no error message...

EntropicLynx · May 2022

I have been trying to log in for the past hour or so, but the eso64.exe game client continues to immediately crash even before loading the character selection screen. It was working fine yesterday.

I am running the Batehsda.net_Launcher. This is on Windows 10 Pro, version 21H2, build 19044.1682.

The only things that have changed on my system since yesterday when the game was working are that I have updated my HarvestMap addon and my internet crashed yesterday evening during a minor wind storm. Just in case that HarvestMap update was causing this issue ( even though addons do not even load until you load a character into the game and I haven't been able to reach the character selection screen), I uninstalled that addon completely. Uninstalling the addon did not resolve this problem.

Just in case there was some interference from one of my background apps (even though nothing has changed with those apps), I disabled most of my background apps. This has not resolved the problem.

I am not running a VPN, but just in case there was some interference I killed the service processes that my VPN client uses so that no parts of my VPN were running in the background at all. This also has not resolved the problem.

Even though my firewall app has not changed or updated since yesterday when the game was working, I set my firewall to learning mode. This did not resolve the problem. I then disabled my firewall app altogether. This did not resolve the problem.

Just on the off chance that this is an issue with my manual DNS, I changed my DNS servers. This did not resolve the problem. I then disabled my manual DNS servers and allowed my system to use my ISP default DNS servers. This did not resolve the problem.

At this point, I don't even know what to try other than perhaps reinstalling the game (which I really do not want to have to do if it can be avoided), but since the game didn't update last night, I can't imagine how there would be any changes to the game that would cause this unless some critical file(s) has become corrupted. That seems unlikely because the PTS is also crashing immediately in the same way and the Live and PTS versions of the game use completely different files in separate installation directories.

If anyone else has had this problem and can give me suggestions of what to try (other than reinstalling the game, which I will only take the time to do if I have no alternative), or if any official tech support peeps have any suggestions of what I could try (again, other than reinstalling), I would very much appreciate hearing those suggestions.

Thanks,
EntropicLynx

EntropicLynx · May 2022

I just tried to transfer my game to Steam, which supposedly became available last month.

I logged into Bathesda.net, linked to my Steam account, and started the Transfer process. I then received an error message stating, "We've reviewed your account and it appears it doesn't have anything that needs to be transferred."

Since I first started playing ESO, I have simply used the full manual installation and the Bathesda.net_Launcher that comes with it. I have never actually used the separate Bathesda.net Launcher that is being retired. This is likely the reason why I cannot transfer the game.

I wouldn't mind using Steam instead, but I am *not* paying another $20US to get the game on Steam and link that client to my existing account. Is there another way to get the game on Steam without paying for it again?

Thanks,
EntropicLynx

ZOS_Adrikoth · May 2022

Hey there @EntropicLynx

Please be sure to try all of the steps in this article!

Should the crashing persist after going through this troubleshooting, then please open a ticket with us at help.elderscrollsonline.com

EntropicLynx · May 2022

I double-checked my nVidia control settings and they *are* set up to use my nVidia graphics card.

I had missed the option to Repair the game from within the game launcher. I am performing that now. I will also fully remove *all* addons (although, again, I don't see why they would interfere in the client loading process before they are even loaded).

If the Repair and the removal of all addons does not solve the problem I will submit an official ticket as you mentioned.

Thanks,
EntropicLynx

EntropicLynx · May 2022

Repairing the game and disabling and deleting all addons did not solve the problem. I will submit a support ticket.

Thanks,
EntropicLynx

ixthUA · May 2022

Try resetting addon settings? They are in documents folder.

EntropicLynx · May 2022

ixthUA wrote: »

Try resetting addon settings? They are in documents folder.

Since I completely deleted all addons, I deleted the AddOnSettings.txt file altogether. This did not solve the problem.

Thank you for the suggestion though.

Sarannah · May 2022

Are you running Nvidia's GeForce Experience(GFE)? ... If so, try disabling that, and then run the game. I've once had a similar issue in another game, and it turned out my GFE was bugged and caused any game I ran, or tried to run, to crash. After that, I stopped using GFE entirely.

You could also try to close the Nvidia settings as well, and then run the game. (it will still use your drivers, just not those settings)

Maybe it will work, goodluck.

ZOS_Bill · May 2022

@EntropicLynx

Do you have your support ticket number?

If so, we can help with checking on the ticket to ensure it is being handled correctly.

EntropicLynx · May 2022

ZOS_Bill wrote: »

@EntropicLynx

Do you have your support ticket number?

If so, we can help with checking on the ticket to ensure it is being handled correctly.

I realize I'm nearly a week late in responding, but yes, it was handled through my support ticket and is now resolved.

Thanks

ZOS_Bill · May 2022

Thank you for the update that the crashing is now resolved. We are going to close this discussion since the crashes are no longer happening for the OP.

Game client crashes *immediately* with no error message...

Game client crashes immediately with no error message...