Help Signing into PTS Server

codierussell · January 2020

I am having issues logging into the PTS server. I am able to sign into my account online but when I try to sign into the PTS I get the error "Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam, please start the game via the Stream Client to login".

Does anyone have experience resolving this issue?

ZOS_Bill · January 2020

@codierussell

Your PTS client may not be fully updated. In your ESO launcher make sure you have PTS selected. Once selected, try updating or repairing through the launcher. Once completed, try logging into the PTS again.

buzzsaw67 · April 2022

codierussell wrote: »

I am having issues logging into the PTS server. I am able to sign into my account online but when I try to sign into the PTS I get the error "Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam, please start the game via the Stream Client to login".

Does anyone have experience resolving this issue?

Exactly the same problem 2 1/2 years later. I have used PTS before with no problem. Tried opening with sent code. I will try the repair option on PTS only and see if that works.

buzzsaw67 · April 2022

ZOS_Bill wrote: »

@codierussell

Your PTS client may not be fully updated. In your ESO launcher make sure you have PTS selected. Once selected, try updating or repairing through the launcher. Once completed, try logging into the PTS again.

Actually nope. There is no "repair" available for PTS and entry into ESO uses the same name and password I have been using. It seems like a link or more is missing. Nothing to fill in or check off or cut and paste to with that method.

ZOS_Bill · April 2022

As this thread is now over two years old we are going to close the discussion. If you still need help with a similar issue, please feel free to start a new thread in the PC Support forum.