Account email verification

anttoni12 · March 2022

Changed my old email to new one, and get to my old email message->Your account profile has been updated. The following email address is no longer associated with your account: An email was sent to your new account address at Please open that email and follow the instructions to verify your updated email address.
Never get that email to my new email to verify, no inbox,spam or junk and dont have any filters on.

ZOS_Bill · March 2022

@anttoni12

You will need to open a ticket using the account recovery form here. Customer support can then assist in getting your email address updated on your account.

anttoni12 · March 2022

I left allready ticket but there comes normal guide like in forum, to check your email inbox,spam,junk folders and that filters are off and i dont have any of these as an issue.
Is it possible admin to just manually send verification to my email as normal mail? or some other solution.

Tandor · March 2022

anttoni12 wrote: »

I left allready ticket but there comes normal guide like in forum, to check your email inbox,spam,junk folders and that filters are off and i dont have any of these as an issue.
Is it possible admin to just manually send verification to my email as normal mail? or some other solution.

Did you complete your ticket using the account recovery form linked by the admin? I don't imagine they can deal with this outside of that system because of the need to be satisfied that the request is a genuine one from the original account owner.

ZOS_Bill · March 2022

@anttoni12

Were you able to start a ticket?

If so, what is your current ticket number?