The Elder Scrolls Online

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Reported twice but still no response

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NightAngel690
NightAngel690
✭✭✭
Hello ZOS,

I have submitted a ticket multiple times over the course of a month and have still not received a response. The issue I have been experiencing involves an error message constantly popping up in game while playing the xbox s/x version. I am able to close the message but it continues to pop up over and over and over again to the point of not being able to do anything in the game.

I have tried force closing the app and have deleted the app and redownloaded it but thr issue still persists. It doesn’t seem to be limited to just one character neither.

I am unsure of what else to do to fix it since I have tried everything I could think of and have not seen any results.

I have screenshots that I am more than happy to attach that shows the message once someone from the support team sends me a response.
Edited by ZOS_Bill on 3 February 2022 00:06
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Greetings!

    Do you have a ticket number that we could look into @NightAngel690? Please be aware that tickets submitted as feedback or bug report do not receive a direct response from our support team.
    Edited by ZOS_Adrikoth on 14 January 2022 13:38
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  • npuk
    npuk
    ✭✭✭
    If' the message says something about chat/voice try joining a guild voice chat and then leaving it, that fixes the issue.
    The Sacrificial Warriors GMXbox One EU:18x CP Chars (2300+ CP)Xbox One NA: 3x CP Chars (800+ CP)Xbox One (alt) EU:5x CP Chars (1500+ CP)Xbox One (alt 2) EU:1x CP Chars (450+ CP)PC EU: 1x CP Char (400+ CP)
  • NightAngel690
    NightAngel690
    ✭✭✭
    ZOS_Adrikoth wrote: »
    Greetings!

    Do you have a ticket number that we could look into @NightAngel690? Please be aware that tickets submitted as feedback or bug report do not receive a direct response from our support team.


    Hello @ZOS_Adrikoth
    Unfortunately no. I submitted one as a bug/feedback but have also submitted one as a crash/exploit. I’ll submit another one and provide a ticket number but after I try out what @npuk has suggested first.

    Edited by NightAngel690 on 14 January 2022 16:25
  • ZOS_Bill
    ZOS_Bill
    admin
    @NightAngel690

    Thanks for the update. You are welcome to post your ticket number in this thread.
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  • NightAngel690
    NightAngel690
    ✭✭✭
    @ZOS_BillE

    I tried the method that was mentioned by other user who commented and it worked. The issue has been resolved
  • ZOS_Bill
    ZOS_Bill
    admin
    Thanks for the update that you've gotten the error message resolved. Since help is no longer needed, we've decided to close the discussion from further posting.
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This discussion has been closed.