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Reported twice but still no response
NightAngel690
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Hello ZOS,
I have submitted a ticket multiple times over the course of a month and have still not received a response. The issue I have been experiencing involves an error message constantly popping up in game while playing the xbox s/x version. I am able to close the message but it continues to pop up over and over and over again to the point of not being able to do anything in the game.
I have tried force closing the app and have deleted the app and redownloaded it but thr issue still persists. It doesn’t seem to be limited to just one character neither.
I am unsure of what else to do to fix it since I have tried everything I could think of and have not seen any results.
I have screenshots that I am more than happy to attach that shows the message once someone from the support team sends me a response.
Edited by ZOS_Bill on 3 February 2022 00:06 I have submitted a ticket multiple times over the course of a month and have still not received a response. The issue I have been experiencing involves an error message constantly popping up in game while playing the xbox s/x version. I am able to close the message but it continues to pop up over and over and over again to the point of not being able to do anything in the game.
I have tried force closing the app and have deleted the app and redownloaded it but thr issue still persists. It doesn’t seem to be limited to just one character neither.
I am unsure of what else to do to fix it since I have tried everything I could think of and have not seen any results.
I have screenshots that I am more than happy to attach that shows the message once someone from the support team sends me a response.
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ZOS_AdrikothadminGreetings!
Do you have a ticket number that we could look into @NightAngel690? Please be aware that tickets submitted as feedback or bug report do not receive a direct response from our support team.Edited by ZOS_Adrikoth on 14 January 2022 13:38The Elder Scrolls Online - ZeniMax Online Studios
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npuk✭✭✭If' the message says something about chat/voice try joining a guild voice chat and then leaving it, that fixes the issue.The Sacrificial Warriors GMXbox One EU:18x CP Chars (2300+ CP)Xbox One NA: 3x CP Chars (800+ CP)Xbox One (alt) EU:5x CP Chars (1500+ CP)Xbox One (alt 2) EU:1x CP Chars (450+ CP)PC EU: 1x CP Char (400+ CP)0 -
NightAngel690✭✭✭ZOS_Adrikoth wrote: »Greetings!
Do you have a ticket number that we could look into @NightAngel690? Please be aware that tickets submitted as feedback or bug report do not receive a direct response from our support team.
Hello @ZOS_Adrikoth
Unfortunately no. I submitted one as a bug/feedback but have also submitted one as a crash/exploit. I’ll submit another one and provide a ticket number but after I try out what @npuk has suggested first.
Edited by NightAngel690 on 14 January 2022 16:250 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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NightAngel690✭✭✭@ZOS_BillE
I tried the method that was mentioned by other user who commented and it worked. The issue has been resolved1 -
ZOS_BilladminThanks for the update that you've gotten the error message resolved. Since help is no longer needed, we've decided to close the discussion from further posting.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.