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Purchased 5500 Crowns only received 5000

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azjuwelz
azjuwelz
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Today I made a purchase of 5500 crowns through the Xbox store, currently discounted. It shows in my Microsoft account order history that it was 5500 crowns, but I only received 5000.

Check your balances, everyone.

Xbox NA
Xbox-NA
Guildmaster of Nightmothers Deadly Deals

PVE/PVP Stamblade: Ylandra Silverthorn
PVE Magwarden healer: Raw'zl Dah Zel
PVE DK Tank: Greta Feuerwerk
PVP StamDK: Helga Feuerwerk
PVP Necro Healer: Dratha Helbain
PVE Magcro: Dorian Fey
PVE Magblade: Arivssa Thaoral
PVE Magsorc: Eldara Birchwood
  • Elsonso
    Elsonso
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    Obvious stupid question... Are you sure that you had as many Crowns as you think you had, before the purchase?
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • azjuwelz
    azjuwelz
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    Yes.
    Xbox-NA
    Guildmaster of Nightmothers Deadly Deals

    PVE/PVP Stamblade: Ylandra Silverthorn
    PVE Magwarden healer: Raw'zl Dah Zel
    PVE DK Tank: Greta Feuerwerk
    PVP StamDK: Helga Feuerwerk
    PVP Necro Healer: Dratha Helbain
    PVE Magcro: Dorian Fey
    PVE Magblade: Arivssa Thaoral
    PVE Magsorc: Eldara Birchwood
  • DrSlaughtr
    DrSlaughtr
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    Considering you can't buy just 5000 at all I'd say that's an issue.
    Edited by DrSlaughtr on 20 December 2021 03:43
    I drink and I stream things.
  • Mik195
    Mik195
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    I had a wierd experience when buying crowns today too. When I purchased, I got an error message that implied that the sale didnt go through and I should try again later. But I got the crowns and the email receipt from Microsoft. I think I got the right number of crowns.
  • M_Volsung
    M_Volsung
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    Submit a support ticket, post the number here, and tag a mod to make sure it went to the right pigeon hole.
    "In the Deep Halls, Far from Men;
    Forsaken Red Mountain, Twisted Kin;
    Hail the Mind, Hail the Stone;
    Dwarven Pride, Stronger than Bone"

    —Dwemer Inquiries I-III, Thelwe Ghelein
  • ZOS_Chiroptera
    ZOS_Chiroptera
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    Hi @azjuwelz, please do submit a ticket about this.
    The Elder Scrolls Online - ZeniMax Online Studios
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  • azjuwelz
    azjuwelz
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    I did submit a ticket and my issue was resolved. I posted it here because this was such an odd occurrence it sounded like it might be a coding bug that others might need to watch out for.

    Thanks!
    Xbox-NA
    Guildmaster of Nightmothers Deadly Deals

    PVE/PVP Stamblade: Ylandra Silverthorn
    PVE Magwarden healer: Raw'zl Dah Zel
    PVE DK Tank: Greta Feuerwerk
    PVP StamDK: Helga Feuerwerk
    PVP Necro Healer: Dratha Helbain
    PVE Magcro: Dorian Fey
    PVE Magblade: Arivssa Thaoral
    PVE Magsorc: Eldara Birchwood
  • Bowmanganie
    Bowmanganie
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    Mik195 wrote: »
    I had a wierd experience when buying crowns today too. When I purchased, I got an error message that implied that the sale didnt go through and I should try again later. But I got the crowns and the email receipt from Microsoft. I think I got the right number of crowns.

    Had the same thing. Everything went thru correctly, but there is an error at some point in the system it seems
  • ZOS_Bill
    ZOS_Bill
    admin
    The OP has posted that the issue was resolved after submitting a ticket. Therefoe we will now lock the thread since the issue has been resolved.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.