Purchased 5500 Crowns only received 5000

azjuwelz

Today I made a purchase of 5500 crowns through the Xbox store, currently discounted. It shows in my Microsoft account order history that it was 5500 crowns, but I only received 5000.

Check your balances, everyone.

Xbox NA

Elsonso

Obvious stupid question... Are you sure that you had as many Crowns as you think you had, before the purchase?

azjuwelz

Yes.

DrSlaughtr

Considering you can't buy just 5000 at all I'd say that's an issue.

Mik195

I had a wierd experience when buying crowns today too. When I purchased, I got an error message that implied that the sale didnt go through and I should try again later. But I got the crowns and the email receipt from Microsoft. I think I got the right number of crowns.

M_Volsung

Submit a support ticket, post the number here, and tag a mod to make sure it went to the right pigeon hole.

ZOS_Chiroptera

Hi @azjuwelz, please do submit a ticket about this.

azjuwelz

I did submit a ticket and my issue was resolved. I posted it here because this was such an odd occurrence it sounded like it might be a coding bug that others might need to watch out for.

Thanks!

Bowmanganie

Mik195 wrote: »

I had a wierd experience when buying crowns today too. When I purchased, I got an error message that implied that the sale didnt go through and I should try again later. But I got the crowns and the email receipt from Microsoft. I think I got the right number of crowns.

Had the same thing. Everything went thru correctly, but there is an error at some point in the system it seems

ZOS_Bill

The OP has posted that the issue was resolved after submitting a ticket. Therefoe we will now lock the thread since the issue has been resolved.