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• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Game is crashing on startup
delichon
✭✭
After pressing Play button I see a black window for a while after that the client finishes its work. I have no error messages neither any suspicious messages in ESO log files. This behaviour is the same with Steam or without. I haven't played for a while so I have no idea what update cause this. But I never had such problem before. Last time I played it was this spring or begining of this summer.
I have Windows 10 with latest updates installed. Lastest direct x is the part of the updates, so apparently it's latest. And I have latest Visual C++ libraries installed either.
I have executed sfc /checknow and all system files seem to be ok.
I have NVidia RTX 2060 video adapter with latest drivers.
I doesn't have the setting "Select the preferred graphics processor for this program" in my Nvidia control panel. But I have only one adapter and it shouldn't be an issue.
I have tried to repair my client several times, so apparently it's not corrupted.
I have deleted ESO folder from My documents, so the client starts with default settings and no addons.
I have tried different compatibility modes and running as administrator, no success.
Some more related information from Windows Event Viewer:
I have support ticket 211209-001771.
I have Windows 10 with latest updates installed. Lastest direct x is the part of the updates, so apparently it's latest. And I have latest Visual C++ libraries installed either.
I have executed sfc /checknow and all system files seem to be ok.
I have NVidia RTX 2060 video adapter with latest drivers.
I doesn't have the setting "Select the preferred graphics processor for this program" in my Nvidia control panel. But I have only one adapter and it shouldn't be an issue.
I have tried to repair my client several times, so apparently it's not corrupted.
I have deleted ESO folder from My documents, so the client starts with default settings and no addons.
I have tried different compatibility modes and running as administrator, no success.
Some more related information from Windows Event Viewer:
Version=1
EventType=BEX64
EventTime=132835349059731702
ReportType=2
Consent=1
UploadTime=132835349062354693
ReportStatus=268435456
ReportIdentifier=d845ccf6-fcc4-4c75-9bf7-683a4d8d7d42
IntegratorReportIdentifier=b6493451-0b91-439e-967a-98cb1d5dff89
Wow64Host=34404
NsAppName=eso64.exe
OriginalFilename=ESO.exe
AppSessionGuid=00003378-0001-0005-fdaa-1dcc0bedd701
TargetAppId=W:0006a386b95f307ae399ddc317f9f879da6800000904!0000ba39b4086508758b6da6e0aeb5f8b2ec15cf0450!eso64.exe
TargetAppVer=2021//12//02:00:27:58!2a33e1c!eso64.exe
BootId=4294967295
TargetAsId=993
UserImpactVector=272
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=f8b4c0bed1a1a08a2186662470050e32
Response.BucketTable=5
Response.LegacyBucketId=1262809052208238130
Response.type=4
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Sig[0].Value=eso64.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=61a8130e
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2264
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_84_FROM_unknown+0x0000000000000000
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
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DynamicSig[2].Name=Locale ID
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DynamicSig[24].Value=875f
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DynamicSig[25].Value=875fa2ef9d2bdca96466e8af55d1ae6e
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LoadedModule[4]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[5]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[6]=C:\WINDOWS\System32\USER32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[9]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[10]=C:\WINDOWS\System32\win32u.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[12]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[13]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\granny2_x64.dll
LoadedModule[14]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[15]=C:\WINDOWS\System32\msvcp_win.dll
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LoadedModule[17]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[18]=C:\WINDOWS\System32\sechost.dll
LoadedModule[19]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[20]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\steam_api64.dll
LoadedModule[21]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\bink2w64.dll
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LoadedModule[23]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[24]=C:\WINDOWS\System32\ole32.dll
LoadedModule[25]=C:\WINDOWS\System32\combase.dll
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LoadedModule[31]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
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LoadedModule[43]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[44]=C:\WINDOWS\System32\Shlwapi.dll
LoadedModule[45]=C:\WINDOWS\system32\bthprops.cpl
LoadedModule[46]=C:\WINDOWS\System32\SHCORE.dll
LoadedModule[47]=C:\WINDOWS\system32\DEVOBJ.dll
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LoadedModule[67]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\gpapi.dll
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LoadedModule[93]=C:\WINDOWS\SYSTEM32\DEVRTL.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\SPINF.dll
LoadedModule[95]=C:\Program Files\NVIDIA Corporation\NvTelemetry\NvTelemetryAPI64.dll
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LoadedModule[100]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[102]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[103]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\amsi.dll
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ConsentKey=BEX64
AppName=ESO
AppPath=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=C97F3DAB0838A380B11F857E90A1A89B
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EventType=BEX64
EventTime=132835349059731702
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LoadedModule[58]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[59]=C:\WINDOWS\system32\dinput8.dll
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LoadedModule[76]=C:\WINDOWS\SYSTEM32\textinputframework.dll
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LoadedModule[78]=C:\Program Files (x86)\Steam\steamclient64.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[81]=C:\Program Files (x86)\Steam\vstdlib_s64.dll
LoadedModule[82]=C:\Program Files (x86)\Steam\tier0_s64.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[85]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\drvstore.dll
LoadedModule[87]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvwgf2umx_cfg.dll
LoadedModule[88]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[90]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvngx.dll
LoadedModule[91]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\_nvngx.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\DEVRTL.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\SPINF.dll
LoadedModule[95]=C:\Program Files\NVIDIA Corporation\NvTelemetry\NvTelemetryAPI64.dll
LoadedModule[96]=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\nvngx_dlss.dll
LoadedModule[97]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvcuda64.dll
LoadedModule[98]=C:\Program Files\NVIDIA Corporation\NvTelemetry\NvTelemetryBridge64.dll
LoadedModule[99]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[100]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[102]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[103]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\amsi.dll
LoadedModule[105]=C:\WINDOWS\System32\MMDevApi.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=1387
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1049
OsInfo[7].Key=geoid
OsInfo[7].Value=203
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
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OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221389516
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32662
OsInfo[19].Key=svolsz
OsInfo[19].Value=243
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.1387.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=FA1092A6-9DD0-49E4-BA1A-59B75753EE05.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:CC47,FX:1180989E,FX:119E26AD,FX:11A8C293,FX:11A8C2FE,FX:11C0E96C,FX:11C3F9D5,FX:11C6E5C2,FX:11C7EB6A,FX:11C9408A,FX:11C940DB,FX:11C96C7A,FX:11CB9A9F,FX:11CB9AC1,FX:11CC111C,FX:11D5BFCD,FX:11D898D7,FX:11DB147C,FX:11DE505A,FX:11DF5B12,FX:11DF5B75,FX:11E11E97,FX:11E3E2BA,FX:11E50151,FX:11E9EE98,FX:11F1992A,FX:11F4161E,FX:11F41B68,FX:11FB0F2F,FX:1201B330,FX:1202B7FC,FX:120BB68E,FX:121A20E1,FX:121BF15F,FX:121E5EC8,FX:122B3A5C,FX:122D8E86,FX:123031A3,FX:1231B88B,FX:123371B1,FX:1233C945
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=ESO
AppPath=F:\apps\SteamLibrary\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=C97F3DAB0838A380B11F857E90A1A89B
MetadataHash=1297423881
I have support ticket 211209-001771.
0
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delichon✭✭Oh, I've found in another topic, it can be test mode... I'll check, but I need this mode for some of my old devices which doesn't have signed drivers.0
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ZOS_BilladminThank you for the update. With the issue resolved for the OP, this thread is now being closed.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.