Error 326

Oronoc · September 2021

My main character has come up with the error 326 character is currently locked. hoping to get help with this

ZOS_Adrikoth · September 2021

Greetings @Oronoc

If you haven't already, please be sure to submit a ticket with us. If you have the ticket number, we would be happy to check in on its status for you.

Oronoc · September 2021

my ticket is 210914-001212 i know its due to latency issues as the last time this happened that was the case but alas i am at the mercy of the internet in australia and the nbn is not known for good internet no matter who you use.

ZOS_Bill · September 2021

@Oronoc

Thank you for the ticket number. We've sent you a PM with the latest update on your ticket.

Arisu_Kenshin · September 2021

@ZOS_BillE

I have the same problem. At that time I have seen minor graphics problems. Characters moved in dashes, with a delay. My character was in Auridon. I tried to sprint through a lot of mobs. I needed to get to the place of the quest. I didn't want to stop every minute to fight. Suddenly, the image on the screen froze. Then I was thrown into the main menu. I could no longer enter this character, receiving an error 326.

I'm a new player. I recently started playing this game. Bought some add-ons and wanted to buy subscription. It will be a great pity if at any moment any character can be taken away from me. What's the point of wasting time and money on in-game achievements? Now I am afraid to play with the rest of my characters. There are many stories on the forum that locked characters were not returned to their owners. Please understand the situation. This is very frustrating and repulsive to the game.

Arisu_Kenshin · September 2021

P.S. My ticket 210925-005503

ZOS_Bill · September 2021

@Arisu_Kenshin

Thank you for your ticket number. We've sent you a PM with the current status of your ticket.

Arisu_Kenshin · September 2021

Thanks to the ZOS team, my problem was solved in 2 working day. My character has been unlocked.

ZOS_Bill · September 2021

@Arisu_Kenshin

Thanks for the update and letting us know your character is now unlocked!

SasquatchXx · October 2021

@ZOS_BillE Hello, I have the same issue with one of my characters, tried to explain what happened when making my ticket (ticket number is: 211025-000381) and was wrongfully categorized as "I have lag in game", replied asking for my character to be unlocked but no reply so far, 2 days have already passed.

Issued another ticket (ticket number is: 211025-004665) for the same matter without beating around the bush but no outcome either. +24 hours since this ticket too.

Help please.

ZOS_Adrikoth · October 2021

Greetings @SasquatchXx

We can confirm that your ticket #211025-000381 is in the right place and a member of our support staff will reach out to you as soon as possible!

Please know that updating your ticket multiple times will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary. Thank you for your patience.

BennyGun · November 2021

@ZOS_BillE
Hello, I have the same problem with Error 326, explained what happend in the ticket# 211107-005989, got reply from the agent asking for name of the character - Draryn Gilvayn. And after that i got no reply already for 2 days.
Can you help?

ZOS_Bill · November 2021

@BennyGun

Thank you for including your ticket number. We've sent you a forum PM with the latest update on your ticket.

Dr_Tee337 · November 2021

BennyGun wrote: »

@ZOS_BillE
Hello, I have the same problem with Error 326, explained what happend in the ticket# 211107-005989, got reply from the agent asking for name of the character - Draryn Gilvayn. And after that i got no reply already for 2 days.
Can you help?

@ZOS_BillE

original ticket # 211026-003871
Newer ticket # 211114-003371 <<--- I opened this ticket after waiting 5 days with no response to the original ticket and this one got closed as a duplicate immediately.

Just refund my purchases and delete the account tbh. Your customer support process has totally killed this game for me. After all the purchases within the crown store on top of me buying the game for 2 of my friends this is the support I receive

Only one word comes to mind, neglect..

ZOS_Bill · November 2021

@Dr_Tee337

Please check your forum inbox for an update on your ticket.