Game acts like a fresh start EVERY time I start the game!

wesrowe_ESO · August 2021

Ok. Built a new computer. Reinstalled ESO. I use Avast to start my game clients. EVERY time I start ESO now, it acts like I'm starting a newly installed game. So, I logging, then it shows the ourobouros (or whatever it it) and say to adjust the brightness until I can barely see the symbol. I've done it several times now and it keeps making me do it! Getting very p!ssed off!

woe · August 2021

I'm pretty sure avast is on the list of programs that causes issues with eso

CerebusHW · August 2021

I'm right there with you, also I keep getting a reboot bug or something at character load or trying to skip the intro cut scene. Its getting very tiring.

Danny_Fluke · August 2021

Seems like there's an issue with Avast (also OneDrive) that causes the file UserSettings.txt (C:\Users\..\Documents\ESO\live) to not be created, or be read/write (even when you uncheck read-only). You might need to add an exception for that folder, so far I've seen people saying that adding the exception solves this non-saving issue.

https://support.avast.com/en-gb/article/Antivirus-scan-exclusions/

ZOS_Bill · August 2021

@wesrowe_ESO

As recommended in this thread, you should make sure that the correct exceptions are setup in your anti-virus. Once done, please let us know if this resolves the issue.