How do I get Customer Support to recognise my email address?

Turtleswatter · July 2021

I am putting tickets through Customer Support and, as instructed, when the generic email "fix" doesn't work I am replying to the email. Without fail I get a message saying that the email address I'm using was not the one I put the ticket through on, and can I use the proper one.

Thing is, I've only got one email, it's the one customer support is using to send me the bot mails. Does anyone know what is happening and what the fix is, because I can't communicate with support atm.

ZOS_Bill · July 2021

@Turtleswatter

Could you provide us with your current ticket number in this thread?

Turtleswatter · July 2021

Hi there

This is the most recent, rejected an hour ago: Incident: 210705-002270

As it happens, I've solved the original problem thanks to someone posting the answer on another website. (Only the background displaying on ESO forums not the posts)

However if I need to contact you by email at any time it would be good if you could sort this out for me.

Many thanks

ZOS_Bill · July 2021

@Turtleswatter

I've sent you a forum PM to get more information regarding your issue.

Turtleswatter · July 2021

I'm sorry. I've responded to your query and got a response saying that it's a no reply address. The link brought me here. So if you're trying to communicate with me in any way, it's still not getting to me. Is there any way you can actually email what you want from me, with a link to the PM?

Turtleswatter · July 2021

It's ok, I found you

ZOS_Bill · July 2021

@Turtleswatter

I've sent you another follow-up regarding the account issue with your tickets.