So, on behalf of my friend, I'm reaching out to get answers since apparently ZOS answering people is not a thing anymore. Trying my hand at it is the last resort as I've already submitted tickets but I can't do anything as I don't own my friends account. My friend has been trying to get a hold of support for about 4-5 days now and no interest has even been sparked to respond to them. Their account has been suspended out of nowhere, with no email, no notice, no warning, absolutely not a thing ever at all. Yes I said suspended, so go ahead and shut this thread down and bury it because honestly the fact that my friend did nothing wrong and got the hammer, and also got no notice whatsoever that it was happening, and also has NOT even been contacted by support is absolutely astonishing. WHAT ARE YOU EVEN DOING ZOS??? I understand a auto-ban bot or something maybe being setup, and catching people in the wave on accident, and that would be fine if there was an actual notification of it being an accident, but it seems ZOS can not even be the bigger person and even reach out to fix things so here I am trying to do it myself when I'm not getting paid to do so. This company mind you is currently taking payments from said account as well, even though it's "suspended"??????? My friend was nice enough to have a good attitude about this and not come at the company like I am, but I think it's time we get things set straight. My friend and I transferred from console, we play almost every day, AND WE WERE PLAYING LITERALLY LESS THAN 12 HOURS BEFORE THE SUSPENSION. We tried logging in and boom, "account suspended" on their end. They don't have a wonderful life like some, and use this game as a form of escape and happiness. As of early Thursday (7/8/21) that was taken away for no reason. No TOS were broken, abused, exploited in any way shape or form TO OUR KNOWLEDGE. We both do end game content and even do carries for gold in game. We have leveled our accounts from scratch, transferred almost all cosmetics from console to PC, spent thousands of dollars on this game and this is how ZOS treats a dedicated player of the game when they didn't even do anything wrong? I read somewhere that the only explanation is either with the carries, and carrying someone who bought gold THEN TRADED ALL 12 PEOPLE THAT BOUGHT GOLD, and that would be an "affiliation" even though nobody knew the person bought it. Okay then why aren't all 12 of those accounts banned/suspended? There are times where I myself have been sent 10 million+ gold for doing a carry that is exceptionally difficult, thus explaining the very high price tag. The only other explanation I have come across is being caught in a bot ban wave by mistake, and I have seen and heard of people saying they didn't get cleared of that accidental ban for almost 4 WHOLE WEEKS. So I am literally begging you all to do your job and set this straight. I apologize for putting everyone on the burner, but also I don't care as my life-long friend lost their account for no reason[snip]. Please for the love of god just help and do your job whoever you are.

[edited for bashing]