Bought The Elder Scrolls Online Collection: Blackwood/ CANNOT INSTALL ON PS5
Galbsadi
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Title says it all.
Bought the whole collection for PS4/PS5 on 4/29/2021, transaction ID 262495738097.
When I go to install, it prompts me to buy it again. When I attempt to restore licenses, I get error code NP-104291-7 (An error occurred because the licence information of the content cannot be confirmed.)
Bought the whole collection for PS4/PS5 on 4/29/2021, transaction ID 262495738097.
When I go to install, it prompts me to buy it again. When I attempt to restore licenses, I get error code NP-104291-7 (An error occurred because the licence information of the content cannot be confirmed.)
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ZOS_Chiroptera✭✭✭Hello, please reach out to Customer Support here so we can assist with this issue.The Elder Scrolls Online - ZeniMax Online Studios
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Galbsadi✭✭✭Got this semi-resolved (maybe? hopefully?) with phone support (they refunded it, I'll try re-purchasing and see if the issue is resolved later).
Phone support seems to be the way to go with Playstation, their chat support is utter trash.1 -
ZOS_Billadmin@Galbsadi
Thank you for the update. Please let us know if the same issue happens or not when you try re-purchasing and reinstalling again.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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