Hopefully they deal with this for you, but if not - you can PM me some details, and I can get the GM council to look in to this too (it's a PS4 community that keeps a list of blacklisted players and stores evidence for other GMs to see so we can share intel on such people and safeguard our guilds until ZoS can take action).

Something I've noticed responding to the email support ticket, it translated my message over into my open ticket on the ESO support website, but it is mixed in with HTML coding and is completely unreadable. My most recent email response is neatly put together with the google drive attachments, but if need be I could also respond to the ticket via the actual support website and copy and paste the email and drive links. The only reason I haven't is I know it resets the ticket's queue. Should I do that? or is only responding to the support email enough.

I have screenshots and video for support, I'm just trying to understand if I have made it accessible to whoever needs it or if I need to do more.