Random black screen?

JessPushToPlay · February 2021

Heya- I'm getting random black screens while playing. I'll be in the middle of riding my mount or fighting a boss & suddenly the screen goes black for 2-4 seconds? Happened about 3 times in the last 1 1/2 hr?

I was doing a dungeon last night and someone in our party said they got this black screen once or twice, also?

GreenHere · February 2021

Not getting this on my end. PC/NA

Which platform is this happening to you on? You've got PC & PS4 both in sig...

Tried reseating cables? Could just be a loose HDMI.

DERP :: Ignore me, just noticed which section this was in, haha. What a dummy.

ThorianB · February 2021

Could you PS4 be getting hot? Got it near a heat source? Is it getting good air circulation around it? Have you cleaned the vents on it?

ZOS_Bill · February 2021

@JessPushToPlay

Clearing the local save data may help reduce these random black screens.

To delete save data on the PlayStation 4:

From the PlayStation Dynamic Menu, navigate to Settings.
Go to Application Saved Data.
Click on Saved Data in System Storage
Select "Delete"
Select The Elder Scrolls Online.
Place ticks next to ESO Save Data.
Select [Delete] and then select [OK] to confirm your decision.

If clearing the local save data does not help, you may need to reinstall ESO on the PS4.

JessPushToPlay · February 2021

ZOS_BillE wrote: »

@JessPushToPlay

Clearing the local save data may help reduce these random black screens.

To delete save data on the PlayStation 4:
From the PlayStation Dynamic Menu, navigate to Settings.

Go to Application Saved Data.

Click on Saved Data in System Storage

Select "Delete"

Select The Elder Scrolls Online.

Place ticks next to ESO Save Data.

Select [Delete] and then select [OK] to confirm your decision.

If clearing the local save data does not help, you may need to reinstall ESO on the PS4.

Well... thanks but I actually did that just a couple weeks back- so far it was just that one night it happened a handful of times, so I'll wait & see if it occurs again.