The Elder Scrolls Online

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Extra crowns appearing on my account

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StytchFingal
StytchFingal
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This morning both the game UI and my account page are showing that my account has approximately 5,000 more crowns than it should have. It's showing PC/NA and PC/EU. Ticket # 201115-002483.
  • ZOS_Chiroptera
    ZOS_Chiroptera
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    Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.

    Thank you for your understanding.
    Edited by ZOS_Chiroptera on 15 November 2020 13:06
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  • StytchFingal
    StytchFingal
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    ZOS_Chiroptera wrote: »
    Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.

    Thank you for your understanding.

    Will do. Thanks for the quick reply.
  • StytchFingal
    StytchFingal
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    Just heard from the support agent. I got lucky today :smile: . Thanks again, @ZOS_Chiroptera.

    Tried to post a screenshot of the agent reply saying the the error has been ruled in my favour and I get to keep the crowns, but apparently the thread is not accepting images today. Oh well. I get to keep them, I'm told.

    Edited by StytchFingal on 15 November 2020 21:43
  • mrfrontman
    mrfrontman
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    Any chance we can all get this error too?
  • MajThorax
    MajThorax
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    Who reports this kind of bug? :D
  • Nairinhe
    Nairinhe
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    MajThorax wrote: »
    Who reports this kind of bug? :D
    Anyone who wouldn't want to get banned for exploiting?

    But just look at how quickly they reacted! If only all issues received attention that fast.
  • Matthros
    Matthros
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    I found that my PC/NA account had about 10k more crowns on or around 11/15.

    Ticket 201115-003029.

    My ESO+ renewal was coming up on 11/22 so I figured the extra crowns were from the renewal but then I received my normal crowns after the renewal.

    I am just waiting to hear back from support.
  • ZOS_Chiroptera
    ZOS_Chiroptera
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    Hey there @Matthros, we looked into your ticket and it was submitted as feedback. When submitting tickets, it is better to submit as an in-game support issue because feedback does not receive a response.

    We moved your ticket to the appropriate queue and a support agent will reach out soon.

    Thank you for your patience and understanding.
    The Elder Scrolls Online - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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