Kicked from game, and 200 errors upon relaunch

Spiral_Architect · September 2020

I was at a wayshrine in Vardenfell, and got unceremoniously kicked. When I re-entered my password, the game told me it was incorrect.
I closed and relaunched the launcher, and I am receiving an error that I cannot download the patch manifest.

Attempted to navigate manually (with chrome/brave/firefox browsers) and I cannot reach the patch manifest URL
https://launcher.bethesda.net/Bethesda.net_Launcher/Bethesda.net_Launcher.patchmanifest (site cannot be reached)

Internet connection is fine, I'm in a major metro area, speed test is grease lightning.

Im hesitant to repair the install because I dont believe it is broken or damaged, but rather the URL which hosts the patch manifest is currently down.

Spiral_Architect · September 2020

I just tried reaching the patch manifest URL from an entirely different internet connection, and the site cannot be reached.
https://launcher.bethesda.net/Bethesda.net_Launcher/Bethesda.net_Launcher.patchmanifest

Spiral_Architect · September 2020

valeriiya wrote: »

It's not just you, a lot of us on PS4 got kicked and we can't get back in

Im not on PS4, this is the PC support forums.

Caroloces · September 2020

Same here. Kicked from game while playing. When I try to relaunch theres' something about the patch manifest, and I can't log in.

valeriiya · September 2020

Spiral_Architect wrote: »

valeriiya wrote: »

It's not just you, a lot of us on PS4 got kicked and we can't get back in

Im not on PS4, this is the PC support forums.

Yes, I can read, thank you. I was just saying it wasn't only you. Pardon me

Spiral_Architect · September 2020

I just reviewed the output from the game consultant, very nice troubleshooting tool., BTW> My first experience with it.

Its definitely the manifest URL

09/03/2020 19:34:57 WebGet timeout on socket IO for request 'http://launcher.bethesda.net/ESO/depot.patchmanifest' (15.0:1) -- requesting retry
09/03/2020 19:34:57 WebGet Error: (http://launcher.bethesda.net/ESO/depot.patchmanifest) (198.20.198.100:80) (3:961)

Pinging launcher.bethesda.net [198.20.198.100] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Spiral_Architect · September 2020

valeriiya wrote: »

Spiral_Architect wrote: »

valeriiya wrote: »

It's not just you, a lot of us on PS4 got kicked and we can't get back in

Im not on PS4, this is the PC support forums.

Yes, I can read, thank you. I was just saying it wasn't only you. Pardon me

If you can read, then you should look up the game architecture, because ps4 and pc dont play in the same world or on the same servers, and probably don't reference any of the same resources in order to function.

That's why they have separate forums for the "separate" platforms.

My response was a friendly "heads up" and you're response suggested I injured your delicate sensibilities, so read this carefully.. Get over yourself and stop sending me private messages.

the PS4 forums are over there >>>>

rockreborn · September 2020

Same here, kicked about an hour ago and cannot login since. Tried restarting modem, pc, still can't login. Was getting massive 4000ms+ lag spikes before getting kicked. @ZOS_GinaBruno

Spiral_Architect · September 2020

rockreborn wrote: »

Same here, kicked about an hour ago and cannot login since. Tried restarting modem, pc, still can't login. Was getting massive 4000ms+ lag spikes before getting kicked. @ZOS_GinaBruno

You should (normally) be able to navigate to this site to see and dl the patch manifest. https://launcher.bethesda.net/Bethesda.net_Launcher/Bethesda.net_Launcher.patchmanifest

Can you reach that url?

Here is the support documentation for the error I am seeing (error-210)
https://help.elderscrollsonline.com/app/answers/detail/a_id/22414

rockreborn · September 2020

I cannot navigate to that link, says it can’t be reached.

Callindor · September 2020

I can't reach it either

idk · September 2020

I have not read all the posts.

1. Run repair.
2. Shut down PC and start it again. Do not use the restart command as that is not fully shut down the PC.
3. Try logging in again.

If that does not resolve the issue then create a tech support ticket and post the ticket number here. @ZOS_BillE may have some tips to try but can also follow up on the ticket to make sure it is in the correct queue.

https://help.elderscrollsonline.com/app/answers/detail/a_id/22414

If you cannot reach that link there is an issue that is not widespread as I can reach it fine.

Spiral_Architect · September 2020

idk wrote: »

I have not read all the posts.

1. Run repair.
2. Shut down PC and start it again. Do not use the restart command as that is not fully shut down the PC.
3. Try logging in again.

If that does not resolve the issue then create a tech support ticket and post the ticket number here. @ZOS_BillE may have some tips to try but can also follow up on the ticket to make sure it is in the correct queue.

https://help.elderscrollsonline.com/app/answers/detail/a_id/22414

If you cannot reach that link there is an issue that is not widespread as I can reach it fine.

There appears to be a significant comcast outage in the north east right now, so Im leaning towards this as being the culprit, since other guild members (in other parts of the country) can reach the manifest URL.

Callindor · September 2020

I can download the patch manifest via normal http but not https

reachable:
http://launcher.bethesda.net/Bethesda.net_Launcher/Bethesda.net_Launcher.patchmanifest

unreachable
https://launcher.bethesda.net/Bethesda.net_Launcher/Bethesda.net_Launcher.patchmanifest

I'm going to take a wild guess and say the launcher is using https

Spiral_Architect · September 2020

94% packet loss at the newark nj hop on its way to bethesda server ip 198.20.198.110

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
3 11ms 0/ 100 = 0% 0/ 100 = 0% 96.120.64.161
0/ 100 = 0% |
4 11ms 0/ 100 = 0% 0/ 100 = 0% 96.108.152.181
0/ 100 = 0% |
5 13ms 0/ 100 = 0% 0/ 100 = 0% be-125-ar01.woburn.ma.boston.comcast.net [68.85.106.49]
0/ 100 = 0% |
6 13ms 0/ 100 = 0% 0/ 100 = 0% be-1002-pe02.onesummer.ma.ibone.comcast.net [68.86.90.85]
6/ 100 = 6% |
7 --- 100/ 100 =100% 94/ 100 = 94% 50.208.232.122
0/ 100 = 0% |
8 24ms 6/ 100 = 6% 0/ 100 = 0% ae-6.r20.nwrknj03.us.bb.gin.ntt.net [129.250.4.114]
94/ 100 = 94% |
9 --- 100/ 100 =100% 0/ 100 = 0% ae-0.r21.nwrknj03.us.bb.gin.ntt.net [129.250.6.17]

Callindor · September 2020

I'm in MA as well so I guess I can stop troubleshooting.

Spiral_Architect · September 2020

Callindor wrote: »

I'm in MA as well so I guess I can stop troubleshooting.

No ESO, the Celtics lost, Sox have no pitching.. smh

You are right though, here is a snippet of the troubleshooting logs that you can run through the launcher, which shows standard http requests.

09/03/2020 19:32:39 WebGet timeout on socket IO for request 'http://launcher.bethesda.net/ESO/depot.patchmanifest' (15.0:1) -- requesting retry
09/03/2020 19:32:39 Failed to create http request handle [0x00000006 GET:/ESO/depot.patchmanifest:HTTP/1.1:]
09/03/2020 19:32:39 WebGet Error: (http://launcher.bethesda.net/ESO/depot.patchmanifest) (198.20.198.100:80) (3:961)
09/03/2020 19:32:39 ---- Requesting GEO IP Info ----09/03/2020 19:32:39 http://127.0.0.1:54282/cache.js (35): ---- Cache File Load Start ----
09/03/2020 19:32:39 http://127.0.0.1:54282/applications.js (2000): ---- WebGet Error: http://launcher.bethesda.net/ESO/depot.patchmanifest 198.20.198.100:80 3 961 ----
09/03/2020 19:32:39 http://127.0.0.1:54282/cache.js (41): ---- Cache File Load Success ----
09/03/2020 19:32:39 ---- Received GEO IP Info ---- 09/03/2020 19:32:40 http://127.0.0.1:54282/analytics.js (126): ---- analytic success ----
09/03/2020 19:32:40 http://127.0.0.1:54282/analytics.js (132): ---- analytic success 200: http://analytics.patcher.elderscrollsonline.com/products/analytics/WebGetError?launcherType=public\launcherBranch=live\errortype=3\errorcode=961\url=http://launcher.bethesda.net/ESO/depot.patchmanifest\remoteaddress=198.20.198.100:80 ----
09/03/2020 19:33:04 WebGet timeout on socket IO for request 'http://launcher.bethesda.net/ESO/depot.patchmanifest' (15.0:3) -- requesting retry
09/03/2020 19:33:04 Failed to create http request handle [0x00000006 GET:/ESO/depot.patchmanifest:HTTP/1.1:]
09/03/2020 19:33:04 WebGet Error: (http://launcher.bethesda.net/ESO/depot.patchmanifest) (198.20.198.100:80) (3:961)

idk · September 2020

Spiral_Architect wrote: »

idk wrote: »

I have not read all the posts.

1. Run repair.
2. Shut down PC and start it again. Do not use the restart command as that is not fully shut down the PC.
3. Try logging in again.

If that does not resolve the issue then create a tech support ticket and post the ticket number here. @ZOS_BillE may have some tips to try but can also follow up on the ticket to make sure it is in the correct queue.

https://help.elderscrollsonline.com/app/answers/detail/a_id/22414

If you cannot reach that link there is an issue that is not widespread as I can reach it fine.

There appears to be a significant comcast outage in the north east right now, so Im leaning towards this as being the culprit, since other guild members (in other parts of the country) can reach the manifest URL.

Good point and even if OP has internet, the switches and routers between him and the game may be impacted.

I guess NA does not want to be outdone by EU since they recently had an outage.

Spiral_Architect · September 2020

Whatever blew up seems to have been resolved or bypassed on the WAN.

I am now able to connect to the game.

ZOS_Bill · September 2020

We are glad to hear you are now able to login without issues. Since this issue is no longer occurring the thread will be closed.