New Cinematic Crashing Windows

EmEm_Oh · August 2020

Apparently it's cinematic time and now after every pause in the cinematic, my pc crashes.

I'm doing a repair to see if it helps.

Reverb · August 2020

I had this same problem and it prevented me from launching PTS. It caused a hard, blue screen Win10 crash every time. I ended up having to edit the user settings file to trick the client into thinking I had already seen the new cinematic so i could launch the game.

Event log points to it being a conflict condition with the sound card or driver. I didn’t look into it beyond that.

EmEm_Oh · August 2020

Interesting. I'll check into this. I can now get to character screen, then once I select a character....crash.

ZOS_Bill · August 2020

@EmEm_Oh

There are some additional steps you can take listed in the help article below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

EmEm_Oh · August 2020

Thanks, Bill. I edited my usersettings.txt and a few other things. Seems to be stable. Not sure what happened but it was odd.

ZOS_Bill · August 2020

Thank you for letting us know that making changes to the usersettings file helped resolve the crashing. We will now be closing the thread since the issue is resolved.