New Cinematic Crashing Windows

EmEm_Oh

Apparently it's cinematic time and now after every pause in the cinematic, my pc crashes.

I'm doing a repair to see if it helps.

Reverb

I had this same problem and it prevented me from launching PTS. It caused a hard, blue screen Win10 crash every time. I ended up having to edit the user settings file to trick the client into thinking I had already seen the new cinematic so i could launch the game.

Event log points to it being a conflict condition with the sound card or driver. I didn’t look into it beyond that.

EmEm_Oh

Interesting. I'll check into this. I can now get to character screen, then once I select a character....crash.

ZOS_Bill

@EmEm_Oh

There are some additional steps you can take listed in the help article below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

EmEm_Oh

Thanks, Bill. I edited my usersettings.txt and a few other things. Seems to be stable. Not sure what happened but it was odd.

ZOS_Bill

Thank you for letting us know that making changes to the usersettings file helped resolve the crashing. We will now be closing the thread since the issue is resolved.