i am writing on behalf of an autistic guildmate of mine who was for some reason unknown to them given a social ban over a week ago. What upsets me the most is that you just do it without any explanation and have been ignoring support requests by her. Most social bans are for rediculous or misunderstood reasons and you should stop giving them if you can’t orchestrate them properly. First of all you should never give out a ban without sending them a mail explaining why and stating the length. Doing so would eliminate the need for them to send a support ticket unless it is to appeal it due to an perceived error. I have usually supoorted you guys but when it comes to social bans I have seen too many of them done in error that you should stop giving them except in cases where there is bullying, racism, fraud, etc where there is evidence that can’t be misconstrued or misunderstood. If for some reason you don’t have the manpower to deal with the support issues in a timely fashion or explain to people the reasons for the bans then stop giving them and leave the bans for the clear cut offenders and not those who call someone a well deserverd name for stealing a node from underneath them. It just breaks my heart seeing a nice people treated like that by your support team. I know if I was ignored like that I wouldn’t be playing. So please fix it.