Hiya @ZOS_BillE They did in fact fix the issue. But this morning. It has happened yet again. This is the 4th time in 8-9 weeks. I have updated the ticket this morning but as you can appreciate, this is getting a tad frustrating, This has been the 4th day out of 7 that I cannot play my main character that has 99% of my achievements. It happened when I logged out of my primary home. A home I paid a lot of real life money and now can't play the game on my main character. Any help would be greatly appreciated. I'd be eternally grateful if this is sorted some point today. Thanks

@ZOS_BillE ah thank you so much. I'll try not to log out of my house for a while. I can see I'm not the only one this has happened to looking through forums. I'll just wait for the update and log out, out of the house. Thank you so much again. Stay safe

@ZOS_BillE

I HAVE THE SAME PROBLEM
6 TOONS STUCK AT MY MURKMIRE HOUSE FOR MONTHS! PS4 NA server

'llI give some detail, maybe we have similar situations you can draw some data from?
I'm waiting on my response, I just put the ticket in a day ago, but just so you have this info


It's been about 3 months since I was able to log into 6 of my toons, every time I do the game crashes, blue screen with that error.
I've used my Playstation, my son's PlayStation, and a friend on the other side of the country's playstation--- so it's not my system
I can go to the house, and I can leave.. but if I log out and leave a toon there I will not be able to log back into them.

- A few months ago I was doing inventory maintenance, moving sets in between characters and between the chests at that house, for like 2 hours, moving 100's of items-- and then my system crashed. The 4 characters that were there I have not been able to play.. and then I sent two toons in to test it, and they are stuck now also.
- I removed a the last few furniture items I put down, that didn't help-- I removed the chests full of items that didn't help either--

---

I had a ticket, but then I went on vacation and didn't follow up past the generic response.
But now with everything going on, I have like 1 character I think has like 100 treasure maps, so I'd like to get them and that was an expensive house.....

hopefully that helps

I got the ticket number today and we responded with as much detail as possible, so hopefully we can kill the bug, lol

200618-001521

Ah thats excellent news @Crom_CCCXVI yeah hopefully this will sort your account out. So frustrating paying all that real life money for a house and it causes an issue with your account. I'm still waitin for mine to be moved but hopefully be done soon. Any update be amazing for both of us @ZOS_BillE thanks

Yes, that is what I am asking now if they can just move them... and I won't log out from there again.

It is frustrating, The Lakemire Xanmeer Manor was like 14K Crowns and it is my main house, I have all my best furnishings there, and I really like it.. I hate to start having to remove everything to see if it helps, with no guarantee that it will.

Had all the chests full of inventory, removed all those
I had the Moongate, removed that..
I have Volendrung?.. (can't remember, the Hammer furnishing).
I was wondering if it was just one item, but I don't even know exactly when it first went wrong since I probably don't log off from my house that often

I really don't like testing it, because not long ago when my PS4 bluescreened the whole system got wiped or something and I had to re-do all my setting, so just going blue screen after blue screen isn't cool either..

I just responded to the second email from customer service. I think that one is still a scripted response, hoping my next answer involves a person helping me.
I explained twice now that I have logged in from 3 different PlayStations, it's not my system, and I recently re-downloaded the game when my PS4 broke and I had to get a new one... so it doesn't need re-downloaded either.- and I have a GB ethernet.

I'm stick with it this time, lol.. at least to my toons get moved

3rd response, still getting generic responses- I'm hoping it gets more specific soon
Last one had me delete my saved data...

even though I've said each time--
"I have attempted this on 3 different Playstations, and I have deleted and re-installed the entire game"

it did manage to delete my settings though.....
---
If I can get my characters back I just won't log out from any house any longer.- I'll let you know. It's interesting we were both logging in and out of characters messing with inventory. I actually thought once I removed all the chests from the house that maybe would fix it..... but nope

FYI, here is my ticket also 200618-001521



BTW- Volendrung- I didn't kill anyone with it, but I did kill the carrier to get the achievement---- 1st time was with siege, I knew they were coming and just put two Cold Fire Trebs on a tower and kept lobbing them at the hammer and got lucky---- and then I killed the hammer once in a 30 v 30 melee, where he was low health and I was on a DPS Mag DK and got a good leap.