Total loss of sound during and thereafter Harrowstorm XB1/EU

TheWoanderer · June 2020

Everytime I engage in a Harrowstorm that involve about 10 or more players, halfway through, my sound disappears completely. Only logging out to character select will fix it. Any idea on why this is and what can be done to fix it without having to log out?
On XB1/EU

ZOS_Bill · June 2020

@TheWoanderer

You may experience audio issues with the game if you start it prior to connecting your headsets to the Xbox One. We recommend plugging the headset into the console before starting the game and see if that resolves the stuttering. If it doesn't, you can try the troubleshooting listed below.

Clear Save Data

Exit to the dashboard and then return to the game.
Exit to the dashboard and then close the game out completely.
Shut down your Xbox One for 30 seconds and then reboot.
Clear your Save Data:
1. From the Xbox Home Menu, navigate to My games & apps.
2. Go to Games.
3. Highlight The Elder Scrolls Online: Tamriel Unlimited tile and press the [Menu] button of the controller.
4. Select Manage Game.
5. Highlight and select Save Data for the desired user.
6. Select Delete.

Please be aware that deleting this save data will only reset your settings. No character data will be affected.

Turn off HDMI audio

You may also experience issues if your HDMI audio setting is on. There is hardware that will have difficulty with audio while using this setting.

From the Xbox Home Menu,navigate to your Settings.
Select Display & Sound.
Select Audio Output.
Under HDMI Audio select Off in the drop-down options.

Cortimi · June 2020

ZOS_BillE wrote: »

@TheWoanderer

You may experience audio issues with the game if you start it prior to connecting your headsets to the Xbox One. We recommend plugging the headset into the console before starting the game and see if that resolves the stuttering. If it doesn't, you can try the troubleshooting listed below.

Clear Save Data
Exit to the dashboard and then return to the game.

Exit to the dashboard and then close the game out completely.

Shut down your Xbox One for 30 seconds and then reboot.

Clear your Save Data:
From the Xbox Home Menu, navigate to My games & apps.

Go to Games.

Highlight The Elder Scrolls Online: Tamriel Unlimited tile and press the [Menu] button of the controller.

Select Manage Game.

Highlight and select Save Data for the desired user.

Select Delete.

Please be aware that deleting this save data will only reset your settings. No character data will be affected.

Turn off HDMI audio

You may also experience issues if your HDMI audio setting is on. There is hardware that will have difficulty with audio while using this setting.
From the Xbox Home Menu,navigate to your Settings.

Select Display & Sound.

Select Audio Output.

Under HDMI Audio select Off in the drop-down options.

Then why am I losing all audio literally just walking around the Undaunted Enclave? https://twitter.com/i/status/1271259130834104321

Edit: This is new to this patch, this has never happened to me before, and no, this is NOT my Xbox. Your solution to fixing the missing audio is to....disable audio? Yeah, can't have audio issues if you don't have audio <smart.jpg>

Rataroto · June 2020

ZOS_BillE wrote: »

@TheWoanderer

You may experience audio issues with the game if you start it prior to connecting your headsets to the Xbox One. We recommend plugging the headset into the console before starting the game and see if that resolves the stuttering. If it doesn't, you can try the troubleshooting listed below.

Clear Save Data
Exit to the dashboard and then return to the game.

Exit to the dashboard and then close the game out completely.

Shut down your Xbox One for 30 seconds and then reboot.

Clear your Save Data:
From the Xbox Home Menu, navigate to My games & apps.

Go to Games.

Highlight The Elder Scrolls Online: Tamriel Unlimited tile and press the [Menu] button of the controller.

Select Manage Game.

Highlight and select Save Data for the desired user.

Select Delete.

Please be aware that deleting this save data will only reset your settings. No character data will be affected.

Turn off HDMI audio

You may also experience issues if your HDMI audio setting is on. There is hardware that will have difficulty with audio while using this setting.
From the Xbox Home Menu,navigate to your Settings.

Select Display & Sound.

Select Audio Output.

Under HDMI Audio select Off in the drop-down options.

This is also happening on PC/NA during Kyne's Aegis first boss.

TheWoanderer · June 2020

ZOS_BillE wrote: »

@TheWoanderer

You may experience audio issues with the game if you start it prior to connecting your headsets to the Xbox One. We recommend plugging the headset into the console before starting the game and see if that resolves the stuttering. If it doesn't, you can try the troubleshooting listed below.

Clear Save Data
Exit to the dashboard and then return to the game.

Exit to the dashboard and then close the game out completely.

Shut down your Xbox One for 30 seconds and then reboot.

Clear your Save Data:
From the Xbox Home Menu, navigate to My games & apps.

Go to Games.

Highlight The Elder Scrolls Online: Tamriel Unlimited tile and press the [Menu] button of the controller.

Select Manage Game.

Highlight and select Save Data for the desired user.

Select Delete.

Please be aware that deleting this save data will only reset your settings. No character data will be affected.

Turn off HDMI audio

You may also experience issues if your HDMI audio setting is on. There is hardware that will have difficulty with audio while using this setting.
From the Xbox Home Menu,navigate to your Settings.

Select Display & Sound.

Select Audio Output.

Under HDMI Audio select Off in the drop-down options.

Appreciate the response, I've been a regular player for over a year and the above response is kinda standard behaviour for me due to past audio issues in game. I tried all of that the second time it happened and it did not fix the sound problem. The problem returns each time I engage in a Harrowstorm with a large amount of players present.

Only logging out back to character select seems to fix the issue. The sound returns instantly on character select screen.
At the end of the day, once the achievements have been made concerning harrowstorms and the initial hype around Greymoor has subsided, there most likely won't be such a huge amount of players hanging around waiting for Harrowstorms, in fact I kinda forsee them becoming as dead as Craglorn Anomalies simply due to the time it takes for them to respawn and the weird respawn sequence sadly. So I guess the issue will likely not be experienced much in the future.

I'm also grateful in a way that I only have to return to character select to fix the problem and not have to return to xbox home and go through multiple load screens in order to get back in game as that would be incredibly frustrating.

My post was really to ascertain whether this is a unique problem or if others were experiencing it too. As if it was a general problem, a fix could eventually be in the pipeline but if it was unique to me then possibly I may find myself alone in trying to figure out what's going on.

Thoroughly enjoying Western Skyrim though and apart from a few small issues like terrain and walls not loading every now and again and slight bit of selection lag, the update has been pretty darn smooth.

Stay strong
W'o'a

TheWoanderer · June 2020

I should add. This loss of volume issue does not happen in Blackreach.

HoustonHeart · June 2020

I have the same issue. Happens with optical audio. Happens hen using headsets. It seems to be more often a certain area and always with narrow storms.

ZOS_Bill · June 2020

If the audio troubleshooting above has not helped, please submit a ticket to customer support detailing the issue so this can be investigated further.