Maintenance for the week of January 6:
• PC/Mac: No maintenance – January 6
• NA megaservers for maintenance – January 8, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – January 8, 9:00 UTC (4:00AM EST) - 13:00 UTC (8:00AM EST)
"Loading profile failed" is an error message that indicates an issue with either your PlayStation Plus account or the PlayStation Network itself. If you are experiencing this issue you are encouraged to contact Sony for further assistance: https://support.us.playstation.com/.