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Lost access to Elsweyr

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  • RagedAvenger
    RagedAvenger
    ✭✭✭
    @RagedAvenger
    PC/NA
    Steam

    Also reporting mount for Greymoor pre-order is gone. Game does not recognize that I pre-ordered Greymoor, but billing statement does.
  • Gabbagul
    Gabbagul
    ✭✭✭
    RagedAvenger wrote: »
    @RagedAvenger
    PC/NA
    Steam

    Also reporting mount for Greymoor pre-order is gone. Game does not recognize that I pre-ordered Greymoor, but billing statement does.

    This is me also. Billing History on Zenimax site clearly shows I bought Greymoor 4 days ago. Holdbreaker mount just disappeared on me, and now in-game the Crown Store wants me to purchase it again. Not likely. Gimme my pre-purchase back, please, post haste.

    PC/NA server - Steam version
    User ID: Gabbagul
    Greymoor purchased through Zenimax website, not Steam

    *edit* (Also own Morrowind, Elsweyr, Summerset, and the 4 DLC-pack, in case I need to begin finding evidence due to this...)
    Edited by Gabbagul on 21 April 2020 07:49
  • Elsonso
    Elsonso
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    ✭✭✭✭✭
    Is this still evolving, or is it that people are noticing it?

    Asking because I am wondering if I need to check on my account every so often rather than playing on PTS.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Susan_Sto
    Susan_Sto
    ✭✭✭
    Same, PC/ EU/ Steam. Missing Elsweyr.

    Also missing the Greymoor mount pre-order reward. Both chapters bought directly from Eso website, digital Collector’s editions.

    Id @Susan_Sto-Helit
    Edited by Susan_Sto on 21 April 2020 08:43
  • Yagribesh
    Yagribesh
    Soul Shriven
    @TareInTeava PC/EU Steam - Missing Greymoor collector edition purchased on pre-order in January, missing mount from preorder. Opened a ticket to CS.
  • Miukipt
    Miukipt
    Soul Shriven
    Missing Elsweyr so far haven't logged on yet to check on the greymoor collection yet. Opened a ticket yesterday @miukipt pc eu.
  • Mattys04
    Mattys04
    ✭✭✭
    I forgot platfrom.
    @Mattys04 - PC/EU, Steam
  • kappel420
    kappel420
    Soul Shriven
    @Kappel420

    PC/EU
    Steam
  • k3nny02
    k3nny02
    Soul Shriven
    @k3nny02 PC/EU, Steam

    happening since yesterday for no obvious reason...
  • Ajaxcat
    Ajaxcat
    ✭✭
    @ajaxcat - zos
    ajaxcat1 - steam

    bought base summerset ce on steam
    bought elswyre & greymoor on zos
    can't remember where i bought morrowind

    I'd love to totally ditch steam wish there was an easy way. I'd love to stop dealing with that integration.
  • VoidMech
    VoidMech
    Soul Shriven
    @VoidMech
    PC/EU
    Steam
    Sorry, I'm a bit late needed to get a forum account.
  • nuklearr
    nuklearr
    Soul Shriven
    PC/EU
    Platform: Steam
    ID: aszot
  • Sutaringuu
    Sutaringuu
    Soul Shriven
    Hi! I also lost access

    @Sutaringuu

    PC/EU
  • Ajaxcat
    Ajaxcat
    ✭✭
    Yeah still happening to me as well. Hope it's fixed soon.
  • NeterSutekh
    NeterSutekh
    Soul Shriven
    same
    PC/EU
    ID: NeterSutekh
  • Kirikub
    Kirikub
    Soul Shriven
    PC/EU @Nanashi-ESO
  • Madarc
    Madarc
    ✭✭✭✭✭
    ✭✭
    @Madarc
    PC/EU
    Steam
    Edit: bought Elswyer Addon blocked, horse and pet from early acsess as well, eso+ free week is active
    since this afternoon a message on character screen: "click here to buy elsweyer"


    For 2 friends whithout forum account:
    free eso+ week is not working, but at least no blocked content
    all on Steam
    Edited by Madarc on 21 April 2020 15:53
    Geschichten werden nicht berühmt, weil sie passiert sind – sondern weil sie erzählt wurden.
  • Ajaxcat
    Ajaxcat
    ✭✭
    and now this:
    5qk40kofiogw.png
    sqdhebeywqy8.png
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    If you had previously lost access to Elsweyr, could you please check now? If you're currently in-game, you'll need to log out first.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • UrQuan
    UrQuan
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    ✭✭✭✭✭
    ZOS_GinaBruno wrote: »
    If you had previously lost access to Elsweyr, could you please check now? If you're currently in-game, you'll need to log out first.
    That might be difficult because of the PC/NA and PC/EU server log in issues at the moment. Issues which seem to have started shortly before you posted this, making me wonder if they're related to whatever the hotfix was that was just implemented to fix this Elsweyr access issue.
    Caius Drusus Imperial DK (DC)
    Bragg Ironhand Orc Temp (DC)
    Neesha Stalks-Shadows Argonian NB (EP)
    Falidir Altmer Sorcr (AD)
    J'zharka Khajiit NB (AD)     		Isabeau Runeseer Breton Sorc (DC)
    Fevassa Dunmer DK (EP)
    Manut Redguard Temp (AD)
    Tylera the Summoner Altmer Sorc (EP)
    Svari Snake-Blood Nord DK (AD)     		Ashlyn D'Elyse Breton NB (EP)
    Filindria Bosmer Temp (DC)
    Vigbjorn the Wanderer Nord Warden (EP)
    Hrokki Winterborn Breton Warden (DC)
    Basks-in-the-Sunshine Argonian Temp
    Someone stole my sweetroll
  • Madarc
    Madarc
    ✭✭✭✭✭
    ✭✭
    this will be "fun", .. again, a problem during a free event.
    I wish they'd better check it out before launching anything or what so ever.
    I have given away a total of 3 games in the past few months. Hoping to get friends excited about it, but those giftrecipients don't even want it anymore.
    This is more than embarrassing at the moment.
    I hope they fix that soon
    Geschichten werden nicht berühmt, weil sie passiert sind – sondern weil sie erzählt wurden.
  • Cage_Lizardman
    Cage_Lizardman
    ✭✭✭✭✭
    ZOS_GinaBruno wrote: »
    If you had previously lost access to Elsweyr, could you please check now? If you're currently in-game, you'll need to log out first.

    Works for me now!
  • Madarc
    Madarc
    ✭✭✭✭✭
    ✭✭
    relogged, works now. Thx for help
    Geschichten werden nicht berühmt, weil sie passiert sind – sondern weil sie erzählt wurden.
  • Disturbed125
    Disturbed125
    ✭✭✭
    Same as the others seems to work now thanks for getting this sorted!
    [PC NA] -Chaos Riders-
    Flawless Conqueror - Boethia's Scythe - Mageslayer - Ophidian Overloard - Shehai Shatterer - Divayth Fyr's Conjugator - Voice of Reason - Dro'Mathra Destroyer - Blackrose Executioner - Bringer of Light - Extinguisher of Flames - Xalvakka's Scourge
    Trifectas
    Mountain God - Leave No Bone Unbroken - Apex Predator - Pure Lunacy - Depths Defier - Relentless Raider - The Unchained (1st NA / 2nd World) - Immortal Redeemer - Nature's Wrath - Defanged the Devourer - Tick Tock Tormentor - Gryphon Heart - Dawnbringer - Bane of Thorns - True Genius - GodSlayer - Privateer - Coral Caretaker
  • Miukipt
    Miukipt
    Soul Shriven
    it finally works now. thanks for taking care of this.
    Edited by Miukipt on 21 April 2020 21:15
  • k3nny02
    k3nny02
    Soul Shriven
    This issue is also resolved for me, thx for taking care of that. Would appreciate it a lot if the same would happen to the countless other little things bugging this great game right now...
  • Mattys04
    Mattys04
    ✭✭✭
    Due to that I can't log in to ESO thanks for issues, I can't say if I have Elsweyr back.
  • Ajaxcat
    Ajaxcat
    ✭✭
    seems to be working now. Also managed to log in which didn't work before
  • alonaalona
    alonaalona
    Soul Shriven
    My friend lost access to Elsweyr and all DLC

    @SnakeCrasher PC /Windows/ Steam /ES

  • Madarc
    Madarc
    ✭✭✭✭✭
    ✭✭
    PC/EU
    speaking for some friends and guild mates here, beside login problems eso+ still doesn't work for some accounts.
    Geschichten werden nicht berühmt, weil sie passiert sind – sondern weil sie erzählt wurden.
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