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Mylibrary_loading problem

xshadowclawzz12
Lately I installed some add-ons and put them in the add-on folder and all that, did nothing wrong. Then my eso folder looked really deformed and weird (I wish I could show a photo but my internet is really weird right now). But I could still play and everything. Not every add-on showed when I got in-game even if I clicked show outdated add-ons. I desided to remove them all since that was why my launcher was so weird. I also repaired the launcher but it's still the same. Many times when I click on the launcher it doesn't show up, you can just see the esolauncher icon (that ring with the lion, dragon and the bird on it) down where the sound, battery and internet is. If I double click it esolauncher comes up but it just says "mylibrary_loading", but it doesn't load at all it just stays completly still for a very long time untill I choose to just close it. I repeated that process about 15 times before the regular esolauncher opened (still weird and deformed). Now it's downloading something and it's going really slow. Sometimes it says downloading but it often stops and it says "reliable source serving corrupt data" and it has 0/0KB/s download speed. What is happening to my launcher? What can I do to fix this?
  • xshadowclawzz12
    znmx pls
  • ZOS_LenaicR
    ZOS_LenaicR
    ✭✭✭✭
    The reliable source serving corrupt data error can sometimes be resolved by adding ESO, the launcher, and accout.elderscrollsonline.com to your firewall and anti-virus programs, then rebooting. After doing this, we recommend that, if the launcher doesn't resume downloading like it should, you try running a repair on the launcher.
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | Base de connaissance ESO

    Staff Post
  • xshadowclawzz12
    The reliable source serving corrupt data error can sometimes be resolved by adding ESO, the launcher, and accout.elderscrollsonline.com to your firewall and anti-virus programs, then rebooting. After doing this, we recommend that, if the launcher doesn't resume downloading like it should, you try running a repair on the launcher.
    I've allowed esolauncher and acount.elderscrollsonline.com through my firewall but how do you reboot? And doesn't rebooting your pc mean that you delete everything on it?
    Edited by xshadowclawzz12 on 18 April 2014 17:34
  • ZOS_LenaicR
    ZOS_LenaicR
    ✭✭✭✭
    It depends your antivirus. You need to open the software and tell your antivirus that account.elderscrollsonline.com is an approved website.

    We hope that this will solve your issue.
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | Base de connaissance ESO

    Staff Post
  • xshadowclawzz12
    The problem is solved thank you for helping
    Edited by xshadowclawzz12 on 19 April 2014 16:52
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