we're Sorry. The Elder Scrolls Online has quit unexpectedly

Sagemblack · March 2014

i get this a few seconds after opening the client, it can be on the main screen or after log in! please help! i have tried uninstalling the game, and trying to run in both full screen and windowed

ZOS_RobertM · March 2014

Try running the game as Administrator.

You can do this by right-clicking the launcher and selecting "Run as Administrator"

Sagemblack · March 2014

Thank you for replying but made no difference

Sagemblack · March 2014

i have tried uninstalling and cleaning the registry, i have updated my graphics card, i have a GTX770. Nothing seems to work ;(.

Sagemblack · March 2014

This is the crash Report

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.1.0.0.956792
branch = live
char.account = Sagemblack
char.alliance = 0
char.name = LocalPlayer
client.executablebits = 32
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2014-03-30T16:18:49.288Z
client.time_since_load = 0
client.timestamp = 2014-03-30T16:20:41.338Z -frme 10567-
client.uptime = 112.2
computer.name = ASH-PC
computer.user = Ash
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4001
data.dir =

/The Elder Scrolls Online/The Elder Scrolls Online EU/depot/
data.syncm = databuild
data.version = 0.win.0.live.956792
exe.buildnum = 956792
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 9.18.13.3523
gfx.deviceid = 4484.673518690.161
gfx.driver = NVIDIA GeForce GTX 770
gfx.vendorid = 4318
globby.address = 198.20.200.191
globby.port = 24507
loc.world = Pregame
loc.worldid = 138
loc.zone = Pregame
login.address = 198.20.200.191
mem.current = 589
mem.peak = 589
mem.physical = 8146
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 1
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0

ZOS_RobertM · March 2014

Ensure that you are running the latest version of DirectX.

You can make sure you have the latest version by following the steps on Microsoft's Support Site (http://support.microsoft.com/kb/179113)

If that doesn't fix it, lets try editing the UserSettings.txt. The default location for that would be My Documents/The Elder Scrolls Online/Live

Open UserSettings.txt in Notepad and then locate the string SET GraphicsDriver.7 "D3D11" and change "D3D11" to "OpenGL"

You can hit Ctrl + F and paste in SET GraphicsDriver.7 to find the string easier.

After you've made that change Save and close Notepad and try launching the game again.

Loxy37 · March 2014

At this stage I would prolly do a clean install of your GFX drivers (Google how to do it if you dont know). Check your sound drivers, MB drivers, Windows update and also disable and firewall and AV just to check. I presume you have done a verify from the launcher?

Oh and make sure you are not forcing anything from the Nvidia control panel and if you are then restore to default. Make sure you arent running any background apps like Skype and steam. Do a Clean boot with MSConfig (Google if you dont know).

Sagemblack · March 2014

Th Folders Within The Elder scrolls online are 'Launcher' 'The Elder Scrolls Online EU' 'uninstall'

The game has been installed on my internal hard drive which is partitioned to C and D, D is where i install games

Sagemblack · March 2014

and i have run the directx on the website and told me everything was up to date

Sagemblack · March 2014

i have now done a clean install of my graphics drivers, turned off my firewall and internet security and then launched, (as Admin) and this still crashes

Sagemblack · March 2014

I cant thank you enough, that msconfig clean boot has let me open the game!! so what does this mean ? will it work from now on or ?? what has changed ?

Saerydoth · March 2014

Sagemblack wrote: »

I cant thank you enough, that msconfig clean boot has let me open the game!! so what does this mean ? will it work from now on or ?? what has changed ?

Do you use any Razer products? I heard someone say in another thread that the Razer software was what was causing the game to crash. They turned all the Razer programs off and it fixed the problem.

If you clean booted by turning everything off in msconfig, this would turn off Razer programs if you have any installed.

Sagemblack · March 2014

i do !! i have both a razer keyboard and mouse -_- dam razer!!!

steprofano · April 2014

I performed the clean boot and the crashes didn't stoped

..and i i have nothing razer

Don't know what else to do.

twenty5six · April 2014

I have been getting this constantly for the last 3 days or so. The game just suddenly stops and I get a crash report to fill out with an explanation that the game has stopped unexpectedly and information is needed to try and fix this issue.

I've had 3 sudden game crashes today in the last hour. It's becoming more than frustrating now. The funny thing is though, I was getting constant 301 errors @ launch and now I just get unexpected errors.

steprofano · April 2014

Absolutely frustrating! Waited 1 year for the game, bought on pre-sale and can't even create the character. Since April 1st trying to solve this problem, trying everything in all topics, but still nothing works. Come on Admins, give us a light, this is not a F2P!

steprofano · April 2014

Well, in my case, the only solution was to buy another Graphic Card.
I've tryied all the tips of this forum, but no success.
Yesterday i've tryed to run the game with an GTX-650, and it worked with 0 bugs or crashes. You can try all this things that didn't work for me.

Didn't work list:

-Run as admin (through the launcher or not)
-Troubleshooting compatibility
- Edit UserSettings.exe (D3D9 to OpenGL)
- Reinstall the game (Downloading by Europe or USA)
- Repair the launcher
- Turn off the auto-updates in the launcher
- Erase stuff in HarDisk to gain way more then 20% of free space
- Msconfig clean boot
- Update Graphic drivers
- Role back to old graphic drivers
- Uninstall Graphic control center (My case CATALYST CONTROL CENTER)
- Plug cable to see if was a WI-FI issue
- Set graphics to lower and ultra
- Set game to windowned mode
- Format Windows