El Capitan 10.11.6, Crash when Launcher "Play" is pressed

carl.dudaub17_ESO · November 2019

I like to play ESO when I'm away from home for any length of time. I keep this laptop up to date. It's been a year between uses so I let the app update itself automatically yesterday.
Now it won't allow me to play, press "Play" from Launcher App and I get the following error.

seems like a library is not in the expected location ? log from OSX shows a .lib has moved ?
Just updated yesterday (many hours download), haven't played on this laptop in a while.
the path
/System/Library/Frameworks/Metal.framework/Versions/A/Metal no longer exists,
there is instead
/System/Library/Frameworks/Metal.framework/Versions/B/Metal

Process: eso [20166]
Path: /Volumes/VOLUME/*/eso.app/Contents/MacOS/eso
Identifier: eso
Version: ???
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [20161]
Responsible: eso [20166]
User ID: 501

Date/Time: 2019-11-20 10:31:44.296 -0500
OS Version: Mac OS X 10.11.6 (15G22010)
Report Version: 11
Anonymous UUID: 869FE7AE-B184-68E5-4C7C-EAD7A7350678

Sleep/Wake UUID: 703F4C81-8B42-4737-868D-ADB6413F769E

Time Awake Since Boot: 35000 seconds
Time Since Wake: 110 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Symbol not found: _OBJC_CLASS_$_MTLCaptureManager
Referenced from: /Volumes/VOLUME/*/eso.app/Contents/MacOS/eso (which was built for Mac OS X 10.13)
Expected in: /System/Library/Frameworks/Metal.framework/Versions/A/Metal
in /Volumes/VOLUME/*/eso.app/Contents/MacOS/eso

Binary Images:
0x10c219000 - 0x10c251fff +libBink2Macx64.dylib (0) <9292EF36-B8E0-35DA-93B7-6C29B34CC74D> /Volumes/VOLUME/*/eso.app/Contents/MacOS/libBink2Macx64.dylib
0x10c25a000 - 0x10c275fff +libsteam_api.dylib (1) <557ECBEC-81F9-3D71-A063-E1CC9B1CF92E> /Volumes/VOLUME/*/eso.app/Contents/MacOS/libsteam_api.dylib
0x7fff6eff2000 - 0x7fff6f029a47 dyld (360.22) <6B9CD3BA-2D60-3629-A0CB-AB810F55E8DD> /usr/lib/dyld
0x7fff844fb000 - 0x7fff8451dff7 com.apple.Sharing (442.13.6 - 442.13.6) <DDD2811C-6ECB-32F2-8EE1-69BF9657B4A8> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff84865000 - 0x7fff848d0ff7 com.apple.framework.CoreWLAN (11.0 - 1101.20) <F91E178D-874A-3080-8C6D-556E07A4C527> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff84927000 - 0x7fff84ae7ffb libBLAS.dylib (1162.2) <B4C21826-5EB3-3C6D-B75D-CA4886E2B6A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff84e11000 - 0x7fff84e11fff com.apple.audio.units.AudioUnit (1.13 - 1.13) <378B5292-F216-32AB-B628-8C33A72D7052> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff84e3f000 - 0x7fff84e4dff7 libbz2.1.0.dylib (38) <790B4CA3-9A41-39B2-ACDB-3DF973695B0F> /usr/lib/libbz2.1.0.dylib
0x7fff84e9f000 - 0x7fff84ea2fff libsystem_sandbox.dylib (460.60.4) <71D697CA-7339-37C7-8DAF-3BAA1D57B56A> /usr/lib/system/libsystem_sandbox.dylib

Thank you for reading this far.

- Carl

ZOS_Bill · November 2019

@carl.dudaub17_ESO

There may be an issue with the launcher itself preventing the game from starting. You can try reinstalling the ESO launcher on your Mac by following the steps below.

Open Finder.
Go to Applications.
Look for and delete the Zenimax Online folder. The Launcher folder will be under the main ZOS folder.

Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

carl.dudaub17_ESO · November 2019

I forgot to mention that I have ESO installed on a USB stick and have run it from there in the past. Not enough space on internal HD.
I see that the installer bug that blocked changing drives for installation and seeing the new drives free space has been fixed.
I tried copying an installation from a working iMac (10.13) but I get error saying that the app won't run on OSX 10.11 and requires 10.13.

I tried a fresh installation on a new USB and it I get the launcher.app installed . This Launcher then loads but then stalls on a the screen that says "Loading..." Running the Launcher.app that was created in the empty USB folder I selected from the finder also just hangs with "Loading..."

If I try to install on internal HD (with insufficient space, 75 GB) I get all the way to the main Launcher screen we all know and love which displays the menu bar <Account><Store><Support><Patch Notes> and has an "Install" button in the lower right of the panel. Pressing "Install" button results in panel declaring "DownloadError_NotEnoughSpace". This was expected.

I've seen other posts on this external drive installation issue but I'm afraid that the target OS being 10.11 and not 10.13 may be holding me up. If I could just get the install to USB to work and NOT hang displaying "Loading...".
Any ideas regarding installing to USB/memory card ?

Thanks