it seems to be happening more and more. it has helped me to remove all armor then /stuck them teleport to wayshrine and sometimes you have to repeat it over again but with the increasing teleport costs it get pretty stupid it has help sometimes to have a friend group you the teleport to them. but even with all this I have just got stuck hard and I have not been able to get out it sucks.

Check your e-mail when you send a customer support request. When I did it they contacted me that way and it was really fast. Anyway, a really good solution I used when I got stuck in Cyrodiil once, and also when I fell through the floor in Riften was to hit the "L" key and enter a PvP campaign (if you're in your own campaign just pick a guest campaign). The game teleports you into the warzone and problem solved. I found this solution in the in-game help system.