I have been playing ESO on and off since it released on ps4. Only ever really played 1 character. After the release of Elsweyr, I decided to make a necromancer to try it out. I've played numerous hours on my main character over the years and have never fell through a floor. But with my new necromancer character. I fall through floors quite a bit. Usually I slowly fall then it slowly floats back up to where I fell from. This process of falling then floating back up usually last about a minute. Sometimes this don't happen and I just fall for a second and I'm stuck in the floor and have to use the get me unstuck. I just don't understand why this is happening or how/if it can be fixed.

I have uninstalled the game and reinstalled which did not help. I just don't know what else I can do myself besides delete my character and start a new one and hope this problem doesn't appear again. If anyone can help, it would be much appreciated. The only thing I know about it happening is that it only happens in combat and seems to happen when I get hit with some type of knockback effect. Instead of getting knocked back I start falling through floor.