Cant load into game

KillsAllElves · August 2019

Select character, loads then freezes. Fix your game.

Im glad i canceled my eso plus 2 years ago.

ChunkyCat · August 2019

Did you try unplugging the speakers?

KillsAllElves · August 2019

ChunkyCat wrote: »

Did you try unplugging the speakers?

🤣

ZOS_Bill · August 2019

Are you only unable to load into one character or is this happening on every character on your account?

Deleting the local game save data may help resolve the loading screens you are getting.

From the Xbox Home Menu, navigate to My games & apps.
Go to Games.
Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
Select Manage Game. Highlight and select Save Data for the desired user.
Select Delete.

If this is only affecting one character, please let us know the character name.

KillsAllElves · August 2019

ZOS_BillE wrote: »

Are you only unable to load into one character or is this happening on every character on your account?

Deleting the local game save data may help resolve the loading screens you are getting.
From the Xbox Home Menu, navigate to My games & apps.

Go to Games.

Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.

Select Manage Game. Highlight and select Save Data for the desired user.

Select Delete.

If this is only affecting one character, please let us know the character name.

I tried that. 4 of my friends have the same issue happening for the past week aswell.

ZOS_Bill · August 2019

@KillsAllElves

How many of your characters are unable to load into ESO?

Which zone are they trying to load into?

byuryan · August 2019

@ZOS_BillE I have tried what you suggested and so far it hasn't worked with one my characters. Mrawesomepants. He's an Argonian Templar in Deshaan with Ebonheart Pact.

Error message i get is "Unable to connect to game server. Please make sure you have a valid internet connection."

Not sure what constitutes an invalid internet connection.

I've tried:
- Port forwarding.
- Reinstall game
- delete save file
- and i've checked my connection status.

This only happens with ESO. All other games have no problem playing online.

My NAT type is Open.

Thanks.

ZOS_Bill · August 2019

@byuryan

Please check your inbox as I've sent you a message regarding this issue.

czasalad · August 2019

Also unable to log in. Once I select my character the loading icon freezes and I am unable to load in. Happening on all of my characters, tried every thing as well.