ZOS_RikardD wrote: »

Please note that repeated responses to a ticket can affect it's position in the queue.

I thought this might happen with tickets, I got response from support that bumping my ticket won't get my issue solved faster, this happened when Wrathstone arrived and my account got completely stuck. I was very worried about my account then, now almost 5 months later all tickets closed and no bumping anymore. Usually I've got quite fast first response from support and someone has clearly read my tickets instead of some automated response, I try to make my issues as clear as possible so that might lead to faster responses also. However when the ticket is forwarded to the specialiced escalations team, then it's often the never ending investigations depending how difficult the issue is to solve.