Launcher Won't Load

disturbedmf · April 2014

I recently just bought the game, installed the client but afterwards the launcher has only launched once and had an error that caused it to crashed mere seconds into the download. I have contacted support to no avail and been through many forums with similar issues which I haven't seen any results yet.

Khalipa · April 2014

Got the same issue. Get an error pop up with : ABORT: Pointer is NULL (..\cef\clienthandler.c/648

Khalipa · April 2014

I can enter the game through eso.exe though

disturbedmf · April 2014

I haven't downloaded the game yet so entering through the eso.exe sadly isn't an option for me.

ZOS_PierreL · April 2014

Hello all,

Try running the launcher as an administrator. You can also try disabling your antivirus, firewall, Pop-up blocker, Ad-blocker or webfilter temporarily and try again. Please make sure you re-enable your web protection afterwards!

We are aware that some players are unable to patch or update the launcher due to their automatic proxy detection.

• Open Internet Explorer (even if it is not your regular web browser)
• Open the Tools menu and select Internet Options.
• Go to Connections tab/LAN settings
• Uncheck “Automatically detect proxy settings” and hit OK.
• Press OK again to confirm.

Alternatively on your Control Panel, click on "Network and Internet" and open Internet Options:

• Connections Tab: Click on LAN settings. On the LAN settings window, uncheck all the boxes and click on OK.
• Advanced Tab: Click on Reset and then click on Reset again.

You may have to restart your computer for the changes to take effect.