The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Pre-purchased Elsweyr on wrong xbox account
XoxHANNIBALxoX
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I've just realised i made a mistake and i pre-purchased Elsweyr on the wrong xbox account (i have two but one i don't use) and so i think i can play the new Elsweyr content on my usual account but i haven't received the pre-purchase bonuses. Is there a way i can switch the purchase to my main current account or not?
I've submitted a ticket, number is 190605-000728
I've submitted a ticket, number is 190605-000728
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XoxHANNIBALxoX✭✭✭Or am i stuck with asking Microsoft for a refund but then i would lose the pre-purchase bonuses anyway.0
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XoxHANNIBALxoX✭✭✭So it says in store that I have Elsweyr purchased and installed but when I try to travel there in game it's saying I need to upgrade. Wtf is going on, please help0
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ZOS_Billadmin@XoxHANNIBALxoX
Customer support would be unable to switch Elsweyr to a different Xbox account. To help resolve this issue you will need to contact Xbox Support.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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XoxHANNIBALxoX✭✭✭@ZOS_BillE
Ok thanks. Xbox only offer a refund which would mean I lose all the pre purchase bonuses so I might as well wait until it's free on ESO plus in that case.0