ESO removed the game so now I have to buy new version?? What??

Bokumetsu · March 2019

According to PSN, my copy of ESO that I have been playing since 2015 no longer exists. Tamriel Unlimited is also unable to download as the button for it is missing. So if I wanted to get back into the game I need to once again buy a copy from PSN or ESO store for $20+ just to access what I've already paid for. What the crap is that?

Bokumetsu · March 2019

To clarify: PSN says that ESO took the game down from the PSN store and replaced it with something else (upgraded base game?) That made my purchase in 2015 void and unavailable.

ZOS_Bill · March 2019

If you have purchased ESO on the PS4 and do not see the game in your Library, you should navigate to your Download History within the PlayStation Store.

If the game is missing from your Download History, you should contact PlayStation support here:

SCEA: https://support.us.playstation.com/app/contact_options/
SCEE: https://www.playstation.com/en-gb/get-help/contact-us/

Hostee · March 2019

The base game still shows up in my library to download, however you won’t find it by searching the psn store since the game has been massively updated since launch.