Hi all,

I recently returned to ESO after a long absence. I’ve been enjoying many of the new features with the exception of one major flaw; since returning, I have been getting logged out to the start screen with infuriating frequency. An error message is displayed which reads “Unable to connect to server.” This typically happens around every half hour, mostly occurring when I travel via a wayshrine but sometimes when doing something where I’m not moving (like sending in-game mail, guild administration etc). I tried running a veteran dungeon the other day and was logged out 4 times during its course.

While the game had issues in the past, it was never like this and I’m using the same console and internet provider I had back in 2015. I’ve sent numerous tickets and followed the instructions on the responses I’ve received but it’s not changed anything. I don’t suffer with connection issues on other games, platforms or devices and my high-speed internet is stable.

Please help! It’s impossible to enjoy the game properly or it’s content. I can’t run anything lengthy without getting dropped. I pay for ESO+ as I always have but with the lack of any proper help, it’s starting to feel a little like I’m being ripped off and I’m going to stop paying and playing if I can’t get this resolved.