Launcher Broken ~ Please Help

freddybob951 · April 2014

So i bought ESO around noon, yesterday, April 2nd. I seemed to be able to download the launcher easily, but the launcher will not work. I open the launcher, and it either loads the launcher or displays "Loading..." or "Updating Application List..." for hours with pictures just changing in the background. Then when the launcher DOES load, i click "Install" and 1 of 2 things happen: 1 It has a blank bar that just says "Installing..." above it and never moves or 2 its says the correct thing, displays the MB and the kbps, but it just freezes on 0%, the kbps doesn't change, the bar doesn't move, and the MB doesn't change. I really want to play this game, but im not going to pay for something that is broken.

ZOS_PierreL · April 2014

Hello @freddybob951,

Try running the launcher as an administrator, you also can try disabling your antivirus, firewall, Pop-up blocker, Ad-blocker or webfilter temporarily and try again. Please make sure you re-enable your web protection afterwards!

We are aware that some players are unable to patch or update the launcher due to their automatic proxy detection.

• Open Internet Explorer (even if it is not your regular web browser)
• Open the Tools menu and select Internet Options.
• Go to Connections tab/LAN settings
• Uncheck “Automatically detect proxy settings” and hit OK.
• Press OK again to confirm.

Alternatively on your Control Panel, click on "Network and Internet" and open Internet Options:

• Connections Tab: Click on LAN settings. On the LAN settings window, uncheck all the boxes and click on OK.
• Advanced Tab: Click on Reset and then click on Reset again.

You may have to restart your computer for the changes to take effect.

freddybob951 · April 2014

ZOS_PierreL wrote: »

Hello @freddybob951,

Try running the launcher as an administrator, you also can try disabling your antivirus, firewall, Pop-up blocker, Ad-blocker or webfilter temporarily and try again. Please make sure you re-enable your web protection afterwards!

We are aware that some players are unable to patch or update the launcher due to their automatic proxy detection.

• Open Internet Explorer (even if it is not your regular web browser)
• Open the Tools menu and select Internet Options.
• Go to Connections tab/LAN settings
• Uncheck “Automatically detect proxy settings” and hit OK.
• Press OK again to confirm.

Alternatively on your Control Panel, click on "Network and Internet" and open Internet Options:

• Connections Tab: Click on LAN settings. On the LAN settings window, uncheck all the boxes and click on OK.
• Advanced Tab: Click on Reset and then click on Reset again.

You may have to restart your computer for the changes to take effect.

I just finished trying your suggestions, but nothing seemed to change. Thanks for trying to help. I just hope that the game starts working in the end.

ZOS_Bill · April 2014

Hi @freddybob951 ,

There could be a feature in your modem or router (such as Turbo Page) that can prevent certain web-related services from functioning, including game launchers and website logins.

To disable this, you may have to navigate to your modem and deactivate this functionality. You should check your modem's manual or contact your ISP for assistance.

Please try this out and see if that may have been causing the issue.

freddybob951 · April 2014

ZOS_BillE wrote: »

Hi @freddybob951 ,

There could be a feature in your modem or router (such as Turbo Page) that can prevent certain web-related services from functioning, including game launchers and website logins.

To disable this, you may have to navigate to your modem and deactivate this functionality. You should check your modem's manual or contact your ISP for assistance.

Please try this out and see if that may have been causing the issue.

YES, Thank you

That seems to have fixed it, you really made my day.