Anazasi wrote: »

Character names are essential to the game. However, the account @name should not be visible ever. With a player's @name they can "hack" your ESO account; either forums or actual account and retrieve vital personal information. Yes ZOS has several features in place to protect accounts but my concern is why are they allowing the most important aspect to visible? When in game my account name should be private or at the very least I should have the option to hide it from other players. The ignore list works until its filled up and then you have to delete to make more room to add more people. Yes players can change their @name from the account page, I think or they can spend crowns to change their character name but to actually stop players from harassing you requires you to change both. If my @name was not visible I would be better protected from players I don't want to associate with.

The second point I want to make is the /tell /whisper feature. Ever since launch players have been able to send harassing messages to other players across factions in PVP. This should never have been allowed. In fact because players are able to do this it encourages harassment of all kinds. @ZOS has the responsibility protect players from this. Internet harassment across the globe has reached epidemic proportions. While I admit most players we encounter are not malicious, the potential exists because of the loopholes @ZOS has left open. In my 4 years of playing this game I can only imagine the number of players who have been reported for sending hate tells could have all been avoided only if ZOS had removed that ability entirely (of course this would only apply to PVP areas.) If by some chance the person wanted to send you a hate tell outside of PVP, well that would be a pretty clear case of intentional harassment and would be so much easier for ZOS to administer justice. I should point out that yes they can simply get on the same faction and use zone chat to accomplish the same thing, or send you tells if on the same faction but those too can be reported because the intent would be evident.

At the very least @zos should add the option to turn off @name visibility and an option to turn off cross faction tells. To support this we have the option to turn off duel requests and we have the option to show character or @names, so why can't we have these options as well.

I would also like to know while @ZOS has a clear TOS that actually uses the word harassment as a condition of violation how do they determine when harassment occurs? Is it only by reports? Is it by context? I have had the same player send messages daily for over 3 months. I have added them to the ignore list but they now send tells to other guild members. I have reported this person over 50 times and every day they are back doing the same things. Why doesn't ZOS take harassment seriously? Harassment is defined by Merriam-Webster as (1) to annoy persistently (2) to create an unpleasant or hostile situation for especially by uninvited and unwelcome verbal or physical conduct. Wikipedia defines harassment as actions covering a wide range of behaviors of an offensive nature. It is commonly understood as behavior that disturbs or upsets, and it is characteristically repetitive. We can also look at a general legal definition of harassment which states the act of systematic and/or continued unwanted and annoying actions of one party or a group, including threats and demands. If looking at all 3 sources of what defines harassment it should be clear that if the same person has been reported more than x times over a period of x days weeks or months and the still continue the same unwanted actions, something should be done.

I want to be safe and enjoy the game like everyone else and @ZOS has an obligation to facilitate this. Asking the players to report it is the first step, but why is it allowed to continue?