Character will not log in. Why??

MarleyRain · August 2018

I logged my healer out earlier after coh and tried to log back in later, I'm in deshaan and it just stops music and everything and freezes. Other characters are just fine and I've tried restarting the game many times and hard reset, somebody please help.

ZOS_Bill · August 2018

@MarleyRain

Deleting the local save data as described below may allow your healer to login.

Go to Games.
Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
Select Manage Game.
Highlight and select Save Data for the desired user.
Select Delete.
You'll be prompted to confirm deletion of this game save data:
- Choose "Delete Everywhere" This will remove your saved data from this console, the cloud, and all other consoles you play on

If you still cannot login your character after clearing the save data, please open a ticket with customer support.