Greetings Everyone!

We understand it can be frustrating when the download is running slowly. There are several troubleshooting steps you can try which may get the speed to pick back up.

1. You should try disabling the firewall and anti-virus. Default Windows firewalls will come on automatically after others are disabled, so keep in mind that the Windows firewall may need to be disabled, too. Always remember to turn them on again after the download completes.

2. Make sure all the required ports are open through the router, as blocked ports can severely hamper download times. The ports you will need open are listed below.

24100 through 24131
24500 through 24507

3. In your Control Panel, you can click on "Internet Options" to make changes on the following two tabs:

Connections Tab: Click on the LAN Settings button. When the LAN Settings window appears, uncheck all the boxes and click on OK. Ensure that Automatic configuration Script and Proxy Server are disabled (unchecked).

Advanced Tab: Click on the Reset button, and then click on Reset again.

You can then restart your computer to ensure that the changes take effect, and then restart the game launcher.

4. Try bypassing the router and plugging the computer in directly to the internet source to improve download speeds.

Download speeds are directly related to internet connection speed. If the overall connection speed seems slow, you can verify it through a third party source like SpeedTest. This site, and many others, will calculate internet connection speed (higher numbers are better). If the overall internet connection speed is slow, we recommend that you contact your Internet Service Provider and have them troubleshoot the connection with them.

Please let us know if any of these steps helps you successfully finish the download.