Pre Ordered Summerset, wheres my stuff?

Frost769 · May 2018

Pre ordered Summerset. Confirmed with bank 3 times that payment went through. No confirmation email or billing history update. No response to my ticket in 24 hrs. I don't want to get refunded due to a screw up in your end and not get my pre ordered items. What do?

VaranisArano · May 2018

You should have gotten the nightmare senche immediately. the rest you get when Summerset drops.

If you aren't getting anything at all, I'd try posting your ticket here as well.

Frost769 · May 2018

I have not received the Senche, and my billing history hasn't been updated on my ESO account via the website. My ticket #is #180518-001532.

VaranisArano · May 2018

This thread also seems to have gotten some mod attention, you could try this, or messaging the mod from there: https://forums.elderscrollsonline.com/en/discussion/403764/summerset-isles-morrowind-pre-order-not-showing-up

Frost769 · May 2018

I'm afraid to renew my ESO plus that's running out today in fear of them taking my money for that too and not giving me what I payed for. I'm just gonna take a leave from the game until this is resolved. I posted on that thread, hopefully they'll see it

ZOS_Bill · May 2018

@Frost769

Please check your inbox for an update on your support ticket.