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ESO is powering off my Xbox One X

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madchuska83
madchuska83
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I don't have any other way to explain it. The box is clean, it isn't hot, and it keeps happening in the exact same spot during a quest.

While doing the Thieve's Guild quest 'A Flawless Plan' you are tasked with crossing a dark chasm while staying in a dome of light with Ziera, 2 steps onto the path my box shuts off. Whole thing dead. Like I did a power cycle.

It's done this 4 times in the same spot. I've tried doing other things for a few hours, come back, and it shuts off in the same damn spot. It's crazy. What could be causing this?
  • NewBlacksmurf
    NewBlacksmurf
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    Assuming it’s not overheating or vent issues..not sure. Report it to Microsoft and open a ticket with ZOS and have them research.
    -PC (PTS)/Xbox One: NewBlacksmurf
    ~<{[50]}>~ looks better than *501
  • jedtb16_ESO
    jedtb16_ESO
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    NewBlacksmurf wrote: »
    Assuming it’s not overheating or vent issues..not sure. Report it to Microsoft and open a ticket with ZOS and have them research.

    ^this.

    i'm not on console but i did have an issue years back where a certain point in a quest gave ctd every time i tried it. put a ticket in later had a chat in game with a gm (yes, really) three days later it was fixed.
  • POps75p
    POps75p
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    madchuska83 wrote: »
    I don't have any other way to explain it. The box is clean, it isn't hot, and it keeps happening in the exact same spot during a quest.

    While doing the Thieve's Guild quest 'A Flawless Plan' you are tasked with crossing a dark chasm while staying in a dome of light with Ziera, 2 steps onto the path my box shuts off. Whole thing dead. Like I did a power cycle.

    It's done this 4 times in the same spot. I've tried doing other things for a few hours, come back, and it shuts off in the same damn spot. It's crazy. What could be causing this?

    i get kicked to the dash all the time, happened to me yesterday about 10 times in about an hour, never happens in any other game i play, today only twice so far.

    good game, bad management and developers
  • MTijhuis
    MTijhuis
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    Do you get dashboarded or does your Xbox completely turns off?

    There is a known issue with the charge cable of the X if you use a plug block instead of plugging the cable directly into the power point. To avoid it you can plug it directly in the power point. That solved my issue with my X turning of randomly.

    If you keep getting dashboarded during the same quests, you should make a ticket. So they can investigate the issue.
    Edited by MTijhuis on 14 April 2018 16:51
  • NewBlacksmurf
    NewBlacksmurf
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    MTijhuis wrote: »
    Do you get dashboarded or does your Xbox completely turns off?

    There is a known issue with the charge cable of the X if you use a plug block instead of plugging the cable directly into the power point. To avoid it you can plug it directly in the power point. That solved my issue with my X turning of randomly.

    If you keep getting dashboarded during the same quests, you should make a ticket. So they can investigate the issue.

    Wry good info, in short if you’re not plugged directly into the wall don’t create a ticket
    -PC (PTS)/Xbox One: NewBlacksmurf
    ~<{[50]}>~ looks better than *501
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