BejaProphet wrote: »This has been resolved. I think I know what caused it. HRC has been experiencing some issues where it doesn't give you points for the upper floor bosses for your score runs. And as a result even though I was clearing the zone, and killing the warrior and looting the warrior, it wasn't flagging it to drop(I think). The customer service rep was absolutely clueless about the issue. He told me I had to beat Aetherian Archive because I shouldn't get the bust until clearing all three craglorn trials! When I told him he was mistaken and that he had also misread the wiki page which he had linked to me as his source of information, they then gave me the bust as a "one time courtesy." The next week it finally gave us the points for the upstairs bosses and sure enough, the bust was on the warrior corpse even though the customer support had already awarded it. So I'm pretty sure that upstairs glitch going on was the issue.
And the whole representative using the wiki pages (which he misread) was so unbelievable I kept the entire correspondence for evidence.
This might sound silly but did you loot the boss? Because it "drops" the momento.