Maintenance for the week of December 1:
· [COMPLETE] NA megaservers for patch maintenance – December 3, 3:00AM EST (8:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for patch maintenance – December 3, 8:00 UTC (3:00AM EST) - 17:00 UTC (12:00PM EST)
Your problem won't be resolved if you make a post here, better to have a track record of it through their Support site. Since, after all, it involves money.
I wish I would have checked on here before I tried to buy Crowns on the PS4. Not only am I still missing my mount from my Summerset pre-order, but now I've paid for Crowns I didn't receive...